I received good reviews from my friends who got the initial service from them free of charge when the TREK CBD just opened. I sent my bike Trek Madone to Singapore TREK CBD on the 19/01/2025. This is my overall experience in terms of what I hope for or expectations in the bike being serviced by professional in TREK CBD. Firstly, I was interested in getting my the bike serviced at Level 2 at $180. But I was told that I have to wait for one week or more for that Level 2 Servicing. Secondly, I was told that there were 2 bikes sent in that day for Level 3 Servicing. Level 3 servicing is at $320. I was told that with that, if I opt for $180 Level 2 servicing I have to wait for one week or more due to the bikes being sent in that day. Thirdly, I was also told to consider the $110 Level 1 servicing and that the servicing will be abled completed within 2 days. I was surprised by the situation. With the willingness to pay more or even at $320 Level 3 servicing but instead I will need to wait for a longer period of time for the bike to be completed in servicing. I was also told or suggested if I want to send my bike to TREK East Coast. It is also a surprise to me that was suggested. I also requested the bar tape to be replaced. I also told the mechanic how I hope he could help me with the particular method of wrapping the bar tape. It was, however, he suggested me to go back to the mechanic who has helped me with the orginal method of Wrapping the bar tape. For the collection of the bike which was on the 21/01/2025, my bike was completed in the morning. I made a call to enquire for the collection in the later part of the afternoon. I was told that they forgot to call me that the bike was ready for the collection. This is my overall experience in terms of what I hope for or expectations in the bike being serviced by TREK CBD.