Amy Walker
Bike service team are amazing. I was apprehensive, as whilst I like riding I don’t know much about bikes and wanted advice, I should not have worried. Helpful advice without selling me products I thought would help, switching from road to gravel tires. 100% would recommend.
Neil Slater
Ordered a bottom bracket not common sized and was half price compared to others, very quick delivery. No issues 100% would recommend
Alex
The guys that run this store are great.
Took my bike in for a shimano warranty repair (not even a trek bike). They dealt with everything no questions asked. And when the part was on back order they fitted a spare they had free of charge just so I could keep riding until my part arrived.
They just go the extra mile and all work I’ve had done on my bikes always comes back looking perfect just like you hope it would.
Honestly great bike shop, even though it’s run by one of the big brands.
John Nevines
At the Poole Trek store Matt who helped me choose the right bike and gear, and Tom and Alex who helped me get set up, were friendly, knowledgeable, and very helpful. I’m new to the world of biking and tried other shops in the area but found staff didn’t seem interested or take the time to explain things to me clearly. My new Checkpoint bike has been fantastic so far and I couldn’t recommend Trek bikes enough.
Diane Calvert
Bought a new bike from here. First class service from Alex, the manager. Very helpful in all decision aspects. Would highly recommend.
Robert Cranstone
Great products and fantastic customer service.
Stuart Dobson
Excellent service and a well priced product
Wong Yik Ming
Got my bike in for service and its been well look after by the team, cleaned and tuned, ready to ride again , highly recommend
Charlie Harrison
I go in to Trek monthly and I always know that my bike will be looked after. Ben (the mechanic) is very helpful and knows exactly what he’s talking about. Quick turnaround and won’t overcharge. Great service and would 100% recommend.
Jon M
Great staff, wide range of knowledge and experience, and always happy to help.
James carman
Book my bike in for a yearly service.
Alex collected from my work.
His teamed serviced it. Great price and great explanation of work. Even just replaced my main display screen under warranty as cracked without a qubbile.
Alex and his team are great highly recommend
Sue Waring
Friendly efficient service
Martyn Fyles
Popped in today to get help with a mudguard that was installed by another shop, and was missing a screw and rubbing against the wheel. They sorted it out within minutes free of charge. Will get all our bike serviced here in the future :)
richard london
Matt was great. Amazing service!
Simon Scott-Douglas
Great service from Mark at Poole trek. Very knowledgeable about the range and looked after us very well. My new bike was well prepared and has been a delight to ride. Top job!
Simon Peter Crane
I was very impressed with Trek Bikes in Poole who made my recent purchase such a positive experience.
Well done to Mark and the team for thoroughly professional, kind and polite service.
Louie Neo
Excellent service from start to finish.
Tom was fantastic, offering helpful advice and honest opinions in a friendly, non-pushy way. Being able to test ride multiple bikes was a huge plus and ultimately helped me choose the right one. The aftercare from the team has also been outstanding. I couldn’t recommend Trek Bikes—especially the Poole team—more highly.
Tim Evans
I visited the Poole branch of Trek today to ask for some assistance with seating a really tight tubeless tyre on my Trek mountain bike wheels. First class service from Alex who put my efforts to shame sorting it out there and then in a couple of minutes with no charge. Thank you so much, service like this is rare these days and much appreciated.
Marine Phoenix
Fabulous service from the Trek Poole team !
I had a great test ride on the Madone SL6. A real gem for any passionate cyclist.
Guys have been very welcoming, helpful and cheering !
Thank you !
josh vaughan
The staff are so friendly, and knowledgeable. They were able to sort me out with a new wheel when mine got stolen. Then when I had issues with the brakes I took it back in and they fixed it in no time. Amazing service
