Christine Rowley
Staff are super helpful, professional and friendly. Ordered a TT bike and delighted. Special thanks to Alex for preparing my bike
Pete Abbotson
I haven’t purchased a bike from here, I have however used the shop to test ride a couple of bikes for free, the process was easy and I didn’t feel pressured in to buying anything. The staff are knowledgeable and helpful.
When I did end up buying a bike (not a Trek) I was struggling to seat my tubeless tyres, they didn’t have the pump I needed in stock but they told me to bring them in and they inflated the tyres and seated the bead using their compressor. I can’t fault this shop, and when I’m due my next bike I will definitely consider purchasing from here!
Stephen Ramsden
Great, well informed and friendly staff. Bike comes back feeling like new after going in for a service. Well worth the money.
DERRICK THORRINGTON
Great customer service from knowledgeable staff
Linda Walsh
Friendly helpful excellent customer service.
Finn Payne
Nicest guys ever super helpful and really supportive.
Wojtek Kudyba
Very nice place, staff very help full and knowledgeable i recommended this place is my favourite
Wooden Gate Makers (Wooden Gate Makers)
Great service from the staff in Poole Branch. Friendly atmosphere and warm welcome. Not only was I able to test ride the bikes but they looked at everything in great detail with me to ensure I got the perfect size and experience. Cheers Phil
William Lynch
Just want to thank you for sorting my bike out, took a gamble on a second hand hike fully carbon which is a good spec but had a few things wrong.
Matt Spencer was absolutely amazing from start to finish with me, he understood that I couldn’t plow another £400 in on parts and labour so helped me get the cost down, identified areas which NEEDED fixing rather than COULD be fixed, he articulates everything very well, even myself I know a fair bit about bikes but certain issues such as bottom brackets on carbon bikes I was a little out of touch with.
I have now got a brand spanking bike at a really good price knowing that the work carried out has been of high quality.
John Evans
Just visited Trek Poole to see if they could help with a key broken off in the battery lock of my Powerfly. Alex took the lock apart, extracted the broken key end, reassembled everything and charged me nothing! Friendly, professional, great service.
John Warren
Hi, regarding Trek Poole, i just wanted to thank the team for excellent customer service. Best visit i've ever had at a bike shop. They listened to my dilemma with a shimano xt cassette that had mechanically failed. Helped sort a warranty claim, provided an immediate fix (although i had to pay for this until claim gone through) and also kindly fitted a new upgrade shock to my bike. They even made me a coffe while i waited. Thanks Trek Poole (Matt, Alex and Tom). Going the exta mile and some, it really is appreciated. Also great experience previously with full service 1 year ago.
Louella O'Herlihy
From front of house to bike mechanic everyone is super friendly, helpful, willing to find solutions to any problems and totally professional! I would thoroughly recommend anyone to come here, and especially women, who may find some bike shops a bit daunting.. as I frequently do, despite riding bikes competitively for 9 years!
Steve Deane
Superb service and great products
Dave Morgan (DKMphotography.co.uk)
Really nice store, obviously great selection of Trek bikes. Friendly, helpful & knowledgeable staff... What's not to like.
Hilary Jackson
Quite simply the nicest guys who helped me out last weekend. They don’t advertise their bike babysitting service, but I was in a fix and they offered me that as a solution. Everyone was very friendly and had the cyclists for cyclists vibe about them. Thank you. Very much hoping to join one of your rides in the near future.
Emma Claydon
Great service once again from Trek Poole! I took my bike in to get it race ready for Ironman 70.3 Weymouth. It certainly did the trick as I qualified for the World Championships!
Tim Johnson
The guys at Trek Poole are not only highly professional and highly informed on the extensive product range but are approachable and friendly. I have recommended them to many friends. Great place. Great people.
Vicky Hallam
Incredible products but what makes it for me is the wonderful warmth of the staff that want the BEST for the customer ☺️
Mark Earnshaw
I live in Yeovil and recently bought a Trek Rail e bike from Evans cycles. Yeovil. I got zero customer service from them. Literally no information about charging the bike or any set up at all. Handed a carrier bog with charger in.Even the tyre pressures where below 10psi and told it was good to ride. The suspension pressure wh
ere all under also. I contacted Trek in Poole and told them my situation. They were fantastic. I took my bike over to them and they went through everything I should know as if I had just bought it then and there. They checked it over and corrected my shock pressures to my actual weight. I can't praise the guys enough. Friendly and informative my dog even got a treat. I shall always be using Trek Poole in the future. Awesome
lardman 88
Helped us out massively with my sons snapped chain, cannot fault your service in anyway thanks guys, also offered drinks to us 100% recommended
