Luke
Amazing customer service, so happy. went in for a tyre, explained that I've not really done it before, got a lesson while he was doing it! Went above and beyond and even advised me on other bits. Haven't experienced a service quite like it. 10/10/10.
Gary Godwin
Very convenient parking. Friendly, knowledgeable staff. Bikes for all levels.
Erin Woods
Good service - knowledgeable, speedy and reasonably priced. Good range of products and great location.
Lloyd
I went into TREK for the first time last week to take my bike in for an inspection/service and to replace a few parts.
The inspection report was very easy to understand, so I knew exactly what was needed and what will be needed in the future.
Very fast turn around of the service, just a couple of days and my bike was ready, no premium charges, the parts they provided were cheaper than I could find myself online.
Gerry Di-Pede
I dealt with Matt, who works at the Trek showroom in Poole. I am of short build & was looking for a 625w Trek ebike in a small size. Trek at Poole is close to where I live but unfortunately they didn't have the particular bike I was looking for in a small size. In fact, at the moment there seems to be a lack in availability of many ebikes from most of the quality manufacturers. However, I found Matt to be very helpful. Trek have a national network of showrooms in the UK & Matt was able to locate an ebike in a small size matching my requirements. It was the only one available in the UK & it was in Manchester, but this didn't pose a problem because Matt arranged for the bike to be transferred down to the Poole shop so that I could take a look & try it out for sizing.
After a short test ride, I decided the Rail 5 625w was the bike for me & bought it. I took advantage of using their 0% 2year finance option.
This is the first Trek bike that I've purchased. I find the quality of the components to be superior to that of my previous two ebikes, although having said that they were much cheaper to buy than the Trek!
I found Matt to be very helpful & knowledgeable in helping me choose the right bike that fitted my requirements. He always responded to my emails & calls promptly too!
All in all, very pleased with my new Trek bike & in the service I received from the Poole store.
benjamin john
Would like to say a huge thank you to all the guys at Trek Poole.
Not only did they have great pertinence with me they helped me find the bike best suited to me with a lot of back and forth I can’t thank them enough
Massively recommend this store which wouldn’t be possible without such An awesome bunch of guys running it
Had such an amazing day riding my new bike
Couldn’t be happier
Kevin Gichohi
Got a great Trek Émonda SL 6, my first ever electronic shifting bike. Great sales and after service experience from Tom and team in the new Trek store in Poole.
Seat post was too short for me, they swapped it out a few days later for a 4cm longer post.
I would recommend you pay them a visit for all your bike needs.
Steven Jones
Ive been thinking of a e-bike for a while, dropped in this morning, chatted with a sales guy, who quite quickly offered a test ride, quick run out and sold on the idea. Cycle ordered. such a difference to other places visited recently. top marks
Susanne Prevost
Friendly, welcoming and knowledgeable staff. Customer service is outstanding.
Nye In The Sky
Would highly recommend, from first contact to handover of bike service was excellent. Special mention to Louis for going above and beyond ⭐️⭐️⭐️⭐️⭐️
Andrew Burton
Great service, staff are helpful and knowledgeable
Neil Churchard
Alex and his team run a great store and are a credit to Trek.
Matt Swift
Super friendly and helpful staff. Best bike shop around for miles.
Cheers for all your assistance Tom
Steven Wright
Helpful, friendly and knowledgeable staff who are more than happy to help. 3rd visit to the store today and the customer service was again top notch. Would highly recommend and I certainly will be using again.
chris otter
Excellent service very friendly and helpful staff highly recommend
Taylor Norman
Great service, friendly staff, very quick to respond to my enquiries and all round great bike shop. Would highly recommend
Nick Foster
excellent selection of bikes at a range of price points; very helpful and patient advice. many thanks
Aaron Manners
Excellent store!!! Staff have been really helpful, friendly and informative throughout. Tom did a superb handover and set up for my new bike. I would really recommend this store to others!
Raphael Raymundo
Love the Unconditional Bontrager guarantee and the staff are always amazing!
wayne masterman
Five star PLUS service from the guys at Trek Poole. The whole team went above and beyond to get me the best deal on my SLR7 Madone and even thou there was a few teething issues, these were sorted very promptly and professionally.
