Embed Reviews

J T

We could not recommend Trek Poole. The team were expecting us last Saturday to collect our bikes. They were not ready when we got there. We were about to leave the shop with unsafe bikes. Final checks were not done including left with lights and chain not adjusted and working correctly. Overall left the shop with 2 unsafe bikes. The Trek team tried to explain the situations away. However even with their checks before we left we left with 2 bikes that had lights not connected correctly and chains not adjusting as they should be. Overall this has not been good experience buying 2 bikes at such cost should ever be. We have had to return to have them both adjusted within 1 week of getting them. Update 6th June: reading through the Trek teams response, their maybe another customer situation they are referencing. None of what is shared relates to the situation we had.

3 years ago

Ryan Watts

Me & my partner was pretty excited to hear about a new bike shop opening up, we went into the shop on Saturday lunch time as she wanted to buy her first MTB & after looking online she had an idea of what she wanted. My partner is a little bit sceptical of going into bike shops, as being female she often feels she will be ignored or not given the time by the staff. We was hopeful of a new store that this wouldn’t happen. However, after being in the shop for over 20 minutes not one person came over to see us, great us or offer us any assistants. There was plenty of staff on the floor, many of them walked past us, either to serve coffee or have a chat to each other. We decided not to wait any longer & to leave, which was frustrating to her & myself that no one had spoken to us. My partner felt there was a limited selection of women’s bikes & not many smaller frame sizes on the shop floor either. We still ended up buying a bike that day but had to ordered it from an online retailer, which we felt was a shame, as we couldn’t buy it in person & now have to wait for delivery.

4 years ago