Helen Lascaris
So helpful! At the tail end of a 150km ride from Bath the Bournemouth the team were quick and willing to help adjust my brakes to help make all the difference. Thanks especially to Tristan for his kindness and expertise!
Fran G
It was a pleasure to buy from the store, superb customer services, they advised me before buying in terms of sizing where I was able to test a few bikes in store.
110% recommended!
Abby Orchard
Friendly staff ready to help. Passionate about bikes which helps
David 7
Excellent customer service. Always ready to help. 1st place I go to for problems and servicing for my bikes. Great shop too with wide choice of bikes and accessories.
Phil Mould
Really well designed products. Super helpful and friendly staff.
Dominic Smith
Helpful staff excellent customer service
Kirk Gill
Really helpful team , saved the day with a quick repair - love Trek bikes
Jeremy Wright
Once again the team at Trek Poole came up trumps for me. I had a problem with a wobbly gear selector on my Trek Powerfly 7. I phoned up to make an appointment and was invited in by Alex. Three hours later back home problem sorted. Super efficient people who know what they are doing. I take all my bikes there now.
Lucy Swan
Tom helped fix our pram wheel quickly while we are on holiday, lifesaver! Thank you
Dave Glazebrook
Very helpful
Bob Perry
Friendly staff, good service. Nothing too much trouble.
Adam Bailey
Great service as always
Ian Lewis
I've been trying to find a saddle that suits my riding style, for quite some time. I've bought a few saddles from all kinds of different places, only to find discomfort and not a perfect control feel.
I want a saddle to be comfortable on 25 mile rides, rotate under me around tight handling corners, and hookup well to control wheelies (for a bit of fun)
Popped into Trek poole, the staff said "have a sit on this pressure point 'sit bone' width checker" (I didn't know it existed)
From this 140 to 145mm we could workout a couple of possible candidates. I've tried the 165mm for around two weeks now, hmmm........ maybe the 185mm will give better comfort, but still with the control.
Trek have a fantastic 30 day 'ride it and love it, or we'll take it back' on their Bontrager saddles. So today I tried the 185mm width, absolutely spot on......perfect. Really good to be able to do this. Thank you Trek Poole.
Anita Stahovska
Thank-you guys for complimenatry service you've done ! Bike feels like brand new now and your customer service is outstanding too! you are amazing in what you do ! I will recommend you and will buy one bike for my daughter in the future as well. Very happy customer , Thank-you!!!
chris strutt
Went to enquire about a ebike. Staff very friendly and informative.
Going back soon.
Denis Jay
So helpful, knowledgeable and a great product and absolutely faultless to deal with.
cxthompson
Dealt with Matt in store. Very knowledgeable, excellent stock and good prices. Can't recommend them highly enough.
Tattooed “Freak” Jim
What a great place I traveled 85 miles to take a look at the new trek madone slr9 and to get some bits for the boys bikes and was greeted by some friendly staff even though they were having 3 different rides outs that morning. but nothing was too much effort for them I will definitely be taking a trip back there hopefully next to get to go out on one off there ride outs.
Oliver Caudwell
Super quick and friendly service. Thanks Trek Poole!
David Specha
Tom and the team were excellent. A great buying experience. Will go out of my way to have them service my ride in the future. Thanks mates.
