Martyn Fyles
Popped in today to get help with a mudguard that was installed by another shop, and was missing a screw and rubbing against the wheel. They sorted it out within minutes free of charge. Will get all our bike serviced here in the future :)
richard london
Matt was great. Amazing service!
Simon Scott-Douglas
Great service from Mark at Poole trek. Very knowledgeable about the range and looked after us very well. My new bike was well prepared and has been a delight to ride. Top job!
Simon Peter Crane
I was very impressed with Trek Bikes in Poole who made my recent purchase such a positive experience.
Well done to Mark and the team for thoroughly professional, kind and polite service.
Louie Neo
Excellent service from start to finish.
Tom was fantastic, offering helpful advice and honest opinions in a friendly, non-pushy way. Being able to test ride multiple bikes was a huge plus and ultimately helped me choose the right one. The aftercare from the team has also been outstanding. I couldn’t recommend Trek Bikes—especially the Poole team—more highly.
Tim Evans
I visited the Poole branch of Trek today to ask for some assistance with seating a really tight tubeless tyre on my Trek mountain bike wheels. First class service from Alex who put my efforts to shame sorting it out there and then in a couple of minutes with no charge. Thank you so much, service like this is rare these days and much appreciated.
Marine Phoenix
Fabulous service from the Trek Poole team !
I had a great test ride on the Madone SL6. A real gem for any passionate cyclist.
Guys have been very welcoming, helpful and cheering !
Thank you !
josh vaughan
The staff are so friendly, and knowledgeable. They were able to sort me out with a new wheel when mine got stolen. Then when I had issues with the brakes I took it back in and they fixed it in no time. Amazing service
Tony Williams
Such a great shop with a great bunch of guys
Jay Dobson
Shop and staff, were all excellent, what more could you ask for. Definitely will return.
andy Burridge
Fab service from start to finish. Have a bike that I absolutely love. Took it on is first trip on Saturday and the gears were slightly out of line so on the way home I popped in to trek and they sorted it there and then with no fuss. I judge company's on there aftercare, and this was A for me.
Phil MacCormack
Great staff who are knowledgeable and friendly
Dave Jones
Ordered online, there was a stock issue but they called immediately and resolved the problem. Great comms and service. Highly recommend.
Julian smith
Great service advice and sales
Pieter Jansen
We are from the Netherlands and travelling in the UK by bycicle. We had a small problem with one of our bikes. Trek Bycycle Poole immediately solved our problem in just a couple of minuten at no charge. Excellent service! Thank you very much!
tim ramsell
Good service and a great product. The guys were very friendly and helpful and knowledgeable.
Jack Wise
Absolutely amazing service from the trek team super happy with new bike professional helpful what more do you need thanks team trek
Andrew Evans
Staff realy helpful and knowledgeable
Christine Rowley
Staff are super helpful, professional and friendly. Ordered a TT bike and delighted. Special thanks to Alex for preparing my bike
Pete Abbotson
I haven’t purchased a bike from here, I have however used the shop to test ride a couple of bikes for free, the process was easy and I didn’t feel pressured in to buying anything. The staff are knowledgeable and helpful.
When I did end up buying a bike (not a Trek) I was struggling to seat my tubeless tyres, they didn’t have the pump I needed in stock but they told me to bring them in and they inflated the tyres and seated the bead using their compressor. I can’t fault this shop, and when I’m due my next bike I will definitely consider purchasing from here!
