John Warren
Hi, regarding Trek Poole, i just wanted to thank the team for excellent customer service. Best visit i've ever had at a bike shop. They listened to my dilemma with a shimano xt cassette that had mechanically failed. Helped sort a warranty claim, provided an immediate fix (although i had to pay for this until claim gone through) and also kindly fitted a new upgrade shock to my bike. They even made me a coffe while i waited. Thanks Trek Poole (Matt, Alex and Tom). Going the exta mile and some, it really is appreciated. Also great experience previously with full service 1 year ago.
Louella O'Herlihy
From front of house to bike mechanic everyone is super friendly, helpful, willing to find solutions to any problems and totally professional! I would thoroughly recommend anyone to come here, and especially women, who may find some bike shops a bit daunting.. as I frequently do, despite riding bikes competitively for 9 years!
Steve Deane
Superb service and great products
Dave Morgan (DKMphotography.co.uk)
Really nice store, obviously great selection of Trek bikes. Friendly, helpful & knowledgeable staff... What's not to like.
Hilary Jackson
Quite simply the nicest guys who helped me out last weekend. They don’t advertise their bike babysitting service, but I was in a fix and they offered me that as a solution. Everyone was very friendly and had the cyclists for cyclists vibe about them. Thank you. Very much hoping to join one of your rides in the near future.
Emma Claydon
Great service once again from Trek Poole! I took my bike in to get it race ready for Ironman 70.3 Weymouth. It certainly did the trick as I qualified for the World Championships!
Tim Johnson
The guys at Trek Poole are not only highly professional and highly informed on the extensive product range but are approachable and friendly. I have recommended them to many friends. Great place. Great people.
Vicky Hallam
Incredible products but what makes it for me is the wonderful warmth of the staff that want the BEST for the customer ☺️
Mark Earnshaw
I live in Yeovil and recently bought a Trek Rail e bike from Evans cycles. Yeovil. I got zero customer service from them. Literally no information about charging the bike or any set up at all. Handed a carrier bog with charger in.Even the tyre pressures where below 10psi and told it was good to ride. The suspension pressure wh
ere all under also. I contacted Trek in Poole and told them my situation. They were fantastic. I took my bike over to them and they went through everything I should know as if I had just bought it then and there. They checked it over and corrected my shock pressures to my actual weight. I can't praise the guys enough. Friendly and informative my dog even got a treat. I shall always be using Trek Poole in the future. Awesome
lardman 88
Helped us out massively with my sons snapped chain, cannot fault your service in anyway thanks guys, also offered drinks to us 100% recommended
Helen Lascaris
So helpful! At the tail end of a 150km ride from Bath the Bournemouth the team were quick and willing to help adjust my brakes to help make all the difference. Thanks especially to Tristan for his kindness and expertise!
Fran G
It was a pleasure to buy from the store, superb customer services, they advised me before buying in terms of sizing where I was able to test a few bikes in store.
110% recommended!
Abby Orchard
Friendly staff ready to help. Passionate about bikes which helps
David 7
Excellent customer service. Always ready to help. 1st place I go to for problems and servicing for my bikes. Great shop too with wide choice of bikes and accessories.
Phil Mould
Really well designed products. Super helpful and friendly staff.
Dominic Smith
Helpful staff excellent customer service
Kirk Gill
Really helpful team , saved the day with a quick repair - love Trek bikes
Jeremy Wright
Once again the team at Trek Poole came up trumps for me. I had a problem with a wobbly gear selector on my Trek Powerfly 7. I phoned up to make an appointment and was invited in by Alex. Three hours later back home problem sorted. Super efficient people who know what they are doing. I take all my bikes there now.
Lucy Swan
Tom helped fix our pram wheel quickly while we are on holiday, lifesaver! Thank you
Dave Glazebrook
Very helpful
