Daniel Meineck
I bought my Powerfly 7 eMTB recently from Trek in Poole because I was impressed with the knowledge and general level of enthusiasm for cycling that the team there clearly have. A year or two ago Trek held an event following Covid Lockdown where they invited people in to the store and demonstrated how to service and self-maintain bikes, putting on free drinks and snacks and generally being really helpful. There was no push to buy anything during this event, it was simply done to help spread knowledge and be helpful. From that moment I felt my next bike would come from them.
Ivan Cope
Fantastic shop, great products and friendly staff. Highly recommend a visit
Andrew Newman
This is a great bike shop. They know what they are talking about and nothing is to much trouble. They sourced the bike I wanted from another of their stores. Shipped it down to Poole. Changed a few things for free and then boxed it up as I was taking it on a plane. Pierce is one of mechanics…A total legend and you have total confidence in his ability to make things happen. It’s worth going for a Trek bike just for the service they offer. Well done Trek bikes and thank you Piece for boxing my bike. Let’s hope it gets to my destination without damage and everything is in the box! I’m sure it will be fine. Andy Newman, New Forest, Hampshire.
Mark Jennings
Absolutely the best customer service received every time at Trek Poole ! Thank you again
les henderson
Great place to look for a new bike, staff are very helpful. Test rode my first e-bike they are just amazing. Time to splash the cash
Patrick Singleton
Great service, the lads went above and beyond to get my bike fixed up. Runs like new now. Thanks
Mad Max
Amazing experience of my wife's bike purchases. Couldn't fault the customer service and team. Highly recommend using them.
Bill Curry
Great service from Alex and Tom at Trek. Very knowledgeable in helping me choose and set up a new bike.
michael hayne
Had a puncture in my tubeless tyre,wouldnt seal,popped into the store and the lads sorted it out,no charge!
Tom Chilcott
Such amazing group I had a small delay on my ebike they whent all to get it for me extremely happy.
Top team and great shop.
Full of great knowledge as well
D
Superb buying experience, team very friendly and knowledgeable. Tom is a credit to your team. Thank you!
Louella Oherlihy
Trek Poole give the best service and are always keen to help and solve any bike problems I may have. Thank you x
David Robinson
Very friendly and helpful staff. Great recommendation on a bike that was right for my needs and didn't try to sell a pricier bike that was not needed.
Michael Roberts
Clean and modern store with helpful and knowledgeable staff.
Peter Ruscoe
The service technician was excellent and g by e resolved my issue there and then.
Kev J
Really helpful & knowledgeable staff, thank you for sorting me out with my chain problem. The store also has local road / MTB and family cycle routes that you can QR to your phone, great initiative!
Andy Brown
Great bikes and then service to back it up with parts availability for wheel upgrades etc
oj mac
I’m here on holiday and popped in for a replacement bike mount for my bontrager flare light . They didn’t have any in stock and couldn’t guarantee their next order would be in before i left so they gave me a spare they had free of charge . Super friendly and I really appreciate their kindness helping me out . Next time I visit and need anything they will be top of my list .
Monkey Funk
Picked up a Roscoe, last weekend.
Got a nice fox shirt and Gloves as well.
The right bike isn't as easy to find as it used to be because of surply, but if you have a gander in the Treck store , I'm sure they'll find something to suit.
matt F
Great Service, would recommend.
