oj mac
I’m here on holiday and popped in for a replacement bike mount for my bontrager flare light . They didn’t have any in stock and couldn’t guarantee their next order would be in before i left so they gave me a spare they had free of charge . Super friendly and I really appreciate their kindness helping me out . Next time I visit and need anything they will be top of my list .
Monkey Funk
Picked up a Roscoe, last weekend.
Got a nice fox shirt and Gloves as well.
The right bike isn't as easy to find as it used to be because of surply, but if you have a gander in the Treck store , I'm sure they'll find something to suit.
matt F
Great Service, would recommend.
Sandy Turner
Had a fall this morning off my cycle and called into Trek -who very kindly sorted my bent mud guard - I was soon on my way again - very helpful team - huge thanks
T P
Delivered a great service in good time, what more could you want, a great customer service experience. Thanks
Bev Colbert
Friendly and efficient. Fabulous range of bikes and accessories. Really happy with my 2 bikes and free tune up service.
Peter Maycock
Excellent customer service and v friendly staff. V impressed with my new bike
Tony Steers
Snapped a cable whilst out on a ride,
Alex sorted it for me, no bother
great service and a chat. Top man.
Highly recommend.
Mark Powell
These guys rock, cycle touring across UK, my wife’s TREK was damaged…Alex was amazing on the phone would see us as quickly as possible and repaired her bike, and kept us spinning. Cool and calm help, wonderful shop a real class act and experience….lovely coffee and super clean shop….if I could give more stars I would…Thankyou Team Trek Poole…:)
Sarah Powell
What an amazing shop! We were bikepacking through the area and were in quite a jam with a hydraulic break issue. Alex was a legend and helped us out big time and was such a pleasure to deal with! Thank you guys so much for your care and being so kind and helpful. I wish you all the best-
Lukasz Otolski
Trek to zawsze dobre rowery
Will S
Two snapped bottle cage bolts stuck in my frame were resolved with skill and precision. I'm extremely grateful to the team at Trek Poole for helping resolve this issue the day before I had a long endurance ride to take part in. Special thanks to Alex for allowing me to bring my bike in for an emergency assessment, Matt for booking my bike in the following day on the off chance they could fit in a delicate job and Piers for resolving the issue and carrying out the work. I was very happy and relieved!
Jonathan Selway
Alex was brilliant helping me choose a new bike. We ended up with something that has been built to my unusual specifications. Really happy with the end result! Thank you
Russell Thomas
Bought a new hardtail mountain bike from Trek Poole. The team were very helpful and were always willing to answer all the questions I had. Well done to Alex and the team. Highly recommended.
Matt Grant
Great service, easy parking, full range of Trek bikes on display ,, test rides available ..
Richard Bennion
Great team at Trek Poole - super friendly and knowledgeable. Popped in as was having a slight noise with road bike and they managed to take a look and fix it the same day
Raf
I came in to get some new tires and pick up a saddle I’d ordered. I’m a complete novice so asked them to change the tyres and saddle over for me which they kindly agreed to do there and then. On top of that Tom gave me a lesson on how to change tyres so I could do it myself next time. They spent a lot of time doing various things for me and didn’t add any extra labour charge as I ended up picking up a few different things. Very friendly guys and nothing was too much trouble. Would highly recommend trek Poole to anyone. I would not use any other bike shop as I get a friendly and fast service every time!
Harry
Absolutely amazing service from the guys at trek, have owned the bike for a while and they have always given a great service and been helpfull, bike went in for some upgrades and they turned the bike around within 2 working days, definitely recommend.
VINCENT O'MAHONEY
Amazing bikes and amazing guys / service at Poole store !!!
susan jenkins
Thank you for being so caring, considerate and offering a professional and friendly service in helping me choose my bike. I would like to thank Tom for being so kind and going above and beyond to assist me with my purchase and the accessories to go with it. Matt was also very helpful and indeed all the staff at Trek are really nice, friendly and it's always a lovely experience to walk into this store. Tom is a real ambassador for Trek and even after purchasing my bike, it's like walking into a small friendly family who are ready to help with anything you need. Thank you for all your kindness and professional customer service! Sue Jenkins
