Mark Zuccaro
If you want to be mislead and lied to then this is the perfect place to purchase your mulch from. It took 3 scheduled appointments before they actually delivered the product. The delivery window was between 8-5, no call no show the first 2 times after waiting around all day. Good luck getting anyone to answer your call here, the only way they'll somewhat respond is by email. After I threatened to cancel the order they promised me a discount. It's been 2 weeks since the delivery and still no credit or discount, I've sent them several reminders and they have blatantly ignored. Not to mention that when I did receive the delivery (3 weeks late) that there was rubber mulch scattered all over the floor of the delivery truck. I lost 3-4 bags of mulch but couldn't determine the amount missing until i got to the bottom of the pallet. I'll spend the extra money next time and buy from someone that actually cares.
Ashley B
Extremely disappointed! The advertised delivery time frames are not accurate and should be updated. One of the two major reasons we ordered from Mulch Direct was the Delivery time frame. We ordered over $3,000 worth of rubber mulch for our twin's swing set for their birthday party this weekend. I contacted Mulch Direct after 7 business days as we had not been contacted for delivery and the website says Delivery in 5-7 business days. I received a response, but was notified that our order would not even ship until at least 10 business days following our order so delivery will likely be some time following that. On the voicemail for customer service, they ask you not to contact them until 15 business days after order if you have not received delivery. It appears that the company knows the advertised Delivery time frame is not accurate, but has not corrected it on their website. I will update this review with more information and adjust the rating upon delivery of the mulch. I would not recommend relying on the Delivery time frame as other reviews suggest as well.
More Golf
$1200 ORDER AND NO UPDATES!
I placed an order FIVE weeks ago and have not received a proper update. No one answers the phone, and when I email they tell me "it's shipping next week". That was three weeks ago now.
Their website claims 1-4 weeks shipping, yet 5 weeks in and I am still waiting.
So far a very poor experience.
Denise Demenczuk
When ordering mulch they are good but if a problem comes up with delivery they do not respond at all! I have tried contacting them for weeks regarding a really messed up delivery they do not respond to me at all if I were you I would go with a different mulch company
Rick Donaldson
The product quality is poor and not as advertised - we returned but only got half our money back!
Terrible customer service !
Would not recommend this product at all!!
