Mike Crabill
Was happy with the mulch and the rubber border but completely dissatisfied with this company and its customer service. We spent over $3,000 for rubber mulch and borders. I had to reach out multiple times in order to place my order. I also wanted to order other items (ex. a mat for the end of a slide) but it seemed such a hassle to get the mulch and border ordered that I figured I would be better off ordering the smaller items elsewhere. The items were delivered separately and both required significant time off work. One delivery company narrowed the delivery time down to "anytime between 9 a.m. and 5 p.m." When the mulch was delivered, one of the pallets hit the ground and came apart in my driveway. Not really a big deal but trying to give the big picture.
We installed the borders according to the instructions that were provided in the box (3 stakes per border). Not only did the directions in the box indicate 3 stakes, the borders had three indentations for said stakes. About 3/4s of the way through, we run out of stakes. I called Mulch Direct to advise we were weren't provided with the proper amount of stakes. They tell me only use 2. The instructions on the website say only use 2 per border. Okay....but I already installed them correctly. Why would I look at their website to see how to install it when they came with directions? If I take them out, each border will have a hole in it......Well....the website says only use 2. Gee.....thanks. I needed 30 more stakes. They are about $1 a piece at Home Depot. That's where I ended up getting them. For an order over 3K, I would expect the proper amount of stakes and I would think customer service would be a little more inclined to keep their customers happy. GO ELSEWHERE
Eric Roth
False Advertising. They do not ship free as advertised on the website.
Audrey Luke
UPDATED REVIEW: They didn't like that we posted a review stating the facts of what happened, so rather than trying to remedy the problem (we called/emailed the owner several times... but he never responded), THEY put a hold on the order, refunded the money to the credit card, and only after all of this did they send an email stating that to continue the order, they would need a money order or certified check in the next 7 days. Oh, yeah, THEY THREATENED US TO TAKE DOWN THE REVIEW BEFORE THEY DID THIS. Um, no. PEOPLE DESERVE TO KNOW WHAT TO EXPECT WHEN DEALING WITH THIS COMPANY. If they wanted an updated, better review, they should have bent over backwards with kindness. Reviews are updated after the action... NOT BEFORE. Along with the facts that 1) they "monitor" all the reviews on their own business website and 2) threaten people who post reviews elsewhere... it's no wonder they have a "5 star review." After the underhandedness of this company, there is no way we are sending them this kind of money ($4160.00) for a product that can't be a protected purchase through a credit card.
ORIGINAL REVIEW: We ordered 8 pallets of this rubber playground mulch (16000 lbs) on Tuesday. Can't comment on what the mulch is actually like since we don't have it yet, but the communication of when our mulch will actually be delivered changes. Since this is SO much mulch, we called on Thursday and asked if it would be delivered the next day on Friday... so we would be able to have the time and manpower on hand that we need to get it moved to where it belongs. After a call to the warehouse, the customer service agent told us that, yes, it would be delivered (we are only 20 minutes south of the warehouse). We were told that we would get a phone call/email with the time that it would be delivered. Fast forward to today. Still hadn't heard/received anything about a time so made a call to find out what's up. We were told that actually it's NOT infact coming today. We were then told that since the instructions said to deliver by Friday or to wait a week for delivery that THEY decided to wait a week. WHY, WHEN WE SPECIFICALLY CALLED ABOUT THE DELIVERY, WERE WE TOLD IT WOULD BE COMING TODAY-FRIDAY???? So irritated that we could plan for this delivery, with all the extra help we need, just to be given the run around and a lame "sorry." It appears that the communication between departments and then on to customers is very poor. We only hope that we do in fact eventually get the mulch and that we don't have to deal with more incompetence and run-around.
Michael Taylor
I second my wife's review. Very unhappy, seems like a 1 man show with a website. Mulch actually shipped from mulch 2 go. I would assume he doesn't manufacture his own.
Mike
Vivian Adele Schouten
They have a "Lowest Prices Guaranteed" advertised on their website, but that includes a lot of stipulations. I understand some stipulations, like it must be the same exact product and the actual current price, but they were a bit ridiculous and kept trying to find ways to get around the price match. After several emails back and forth with their customer service, it turned out to be cheaper to place my order through another company and their guys seemed okay admitting that. I think they just keep the low price guarantee on their website to fill some space and make them look good, but don't expect them to actually stick to that. In my opinion, it is false advertising.
