Weddle and Sons Roofing of Omaha-Omaha

We recently built a house where Weddle and Sons (W&S) installed the roof, solar, and energy storage. We experienced communication issues regarding the solar and storage system. The installation and commissioning were delayed because tasks were waiting on W&S, despite us frequently asking for updates. We sometimes got no response for weeks to our voicemail or email. When we saw that W&S had not installed the electrical for the solar and storage system in time, we informed them before the drywall was installed. To no avail. W&S broke through brand-new drywall and the system was not ready when we moved in. Our solar and storage system is part of the Enphase ecosystem, which requires a certification. The person W&S sent to do the commissioning wasn't certified but was given the Enphase credentials of someone else with printed notes on how to commission the system. Luckily, I am certified. Together, we went through the commissioning process on the provided account but were stopped because the W&S account wasn't fully certified. Even if they had been certified, the system could not have been commissioned because some required components had not been installed. I contacted Enphase to take control and had the system transferred into my name. I ordered the missing components and finished the commissioning myself. Lastly, there was a big miscommunication about the invoices. We alerted our builder that we still had an allowance left for the solar and storage system but W&S assured our builder that no invoices were outstanding. 6 months later, W&S sent us an invoice and when we complained, W&S discovered that the “final” invoiced was incomplete. In correcting their clerical error, the invoice total increased to $19,516. Their explanation was that at time of closing the work had not been completed (due to delays) and thus the invoices were not due before - which was not communicated when our builder asked for invoices so that we could finance everything through our mortgage. Since we couldn't use the mortgage, we scrambled to pay the surprise $19,516 invoice. W&S offered interest-free financing and a $1,000 credit for the communication issues if, and only if, we agreed to the following clauses: "Neutral Reference. Borrower will provide neutral statements related to Lender's services, dates of labor and scope of labor. Borrower will make no disparaging statements about WSI (Weddle and Sons Inc.) and affiliates; including but not limited to services rendered on borrowers home." "Liquidated Damages Clause. Borrower understands that if the conditions of the neutral reference clause is breached, Lender will suffer damages which are difficult to accurately specify. Borrower agrees that if they breach this agreement, they shall pay Lender $5,000 per occurrence as liquidated damages" We did not sign that and found our own funding to pay the invoice without accepting the $1,000 hush money credit. Our builder was fantastic, very well respected in the industry, and his communication was phenomenal. Our issues were with W&S and, specifically, the lack of timely communication, which had a trickle-down effect and thus affected our project and finances negatively