Amazing experience start to finish. After my initial visit I received an email with a quote for the bikes I had been looking at. The next day I received a follow up phone call. I mentioned that I was leaning toward a purchase of a bike from a competitor that was kind of hitting a sweet spot between the two bikes in their shop. The manager then searched nearby Trek stores and found a bike that more closely fit what I was looking for. This bike ended up being a better component level and was a few hundred cheaper than the competitors bike. They offered to bring it to their local shop for me so I said yes. Each time I have come in I have been recognized and welcomed by name by ALL of the employees from management to technicians. During my entire purchase process, everyone working in the store has been personally involved, conversational, and helpful. There was never any pressure and I ended up with a great bike !! I would highly recommend this shop to anyone in the market.