Ian Sharp
Went in with bike issue. Sorted me our straight away. Excellent personal service bu highly proficient team.
Daniel Enriquez
Excellent shop, great advice and support. I will be coming back.
Caroline Evans
Very helpful and the staff know their stuff.
Zoltan Dobak
Impressive attitude, communication, speed, and outcome. I visited this store today for the first time, and I'll definitely take my bike to these guys from now on whenever it needs service. Also, the store has a great atmosphere, for instance there is a dedicated waiting area for customers with a selection of fruit, snacks, coffee, magazines, etc. Way to go! :)
Alex Rug
Friendly and very knowledgeable staff
Andy J
What amazing friendly service. Stu and the team are so knowledgeable and helpful.
Tim Dale
Very helpful and friendly staff. Helped my wounded bike back on the road, which I much appreciated! Thank you!
My Car Glass
I walked in to the store and asked to buy a set of spokes. Unfortunately they did not have stock, but could custom make a set to suit my bike, although it would take a day to make. As I really only needed three, I asked if they could make a few whilst I waited. The friendly gentleman obliged, and also graciously offered refreshments. 15 mins later 5 spokes were handed over to me along with the words "No Charge"! How refreshing it is to be treated in such a way. Thankyou all for helping me out. Needless to say I gave them a drink for their help.
Devin Ainslie
Great staff and Martin was super helpful. Just what you need from a local bike shop in the area. Would highly recommend if you're in the market for anything.
george fryer
10 out of 10
Thank you for my 2 trek bikes
Happy new year X
John Albone
Having had some work carried out on my Grandsons bike at the Trek shop St Albans the manager Stuart took the time to call me and invite us both in for a short maintenance course
The staff in the shop have been very helpful and we find all of this very reassuring that in this day and age they went to so much trouble to make sure we woukd be happy to come back to Trek
Nuno Cerqueira
Great new shop! Very helpful staff. Joe went out of his way to help me prepare to take my bike on a flight. Thank you!
Alison
Very friendly & helpful. I took my bike in yesterday as my tubeless tyre had a puncture which wasn't sealing. Martyn & Aaron quickly sorted it for me & got me back on the road in no time & it has been fine since. Thanks guys, much appreciated.
Michael Welch
Great products and service from a very friendly team
Shakil Islam
Thank you to Stuart and his team for correcting and fixing my bike. By far the best bike shop I have visited. Extremely friendly team. Will definitely use again. Very happy customer
Nigel Brown
Great new shop. Excellent range of bikes and accessories. Helpful, knowledgeable and friendly staff. Recommend.
Aaron Silver
Great new bike shop!
Ben Yexley
The guys at Trek St Albans couldn’t be nicer guys! Helping me out of a silly situation without laughing at me! They had every right to!
Jordan Burgess
Great team at the shop but there were a few issues with the bike and order which the guys got sorted in the end. If I went online there wouldnt have been the same support choosing the kit and service once I had the picked the bike up, so really happy overall... Would go back and recommend heading to this shop if youre looking for a decent bike!
Paul Smith
**Amendment to below* refunded me the overcharge gwg and offered to clean the bike for me, well done William for dealing with it quickly** Took my wife's unique 3 wheeler in for service which did include tightening of crank and probable replacement of one inner tube. Was told done within a couple of days. Was in no rush so I chased after a week. Apparently they managed to explode one of the tyres but thought not to tell. Finally collected after 11 days. Stung for £120. Not cleaned and wasn't closed.properly so much sonthat I had to amend it myself. Their standard service covers a clean. Very disappointed as wanted to give a newer business a try. One final point no guarantee of work just a receipt. If anything goes wrong in next couple of weeks drop it back. I think I'll give that one a miss and spend the time doing it myself. Thanks team for an overexpensive service.
