4.8
rating out of  149  reviews
140
1
1
0
7
User profile - Alex Rug.
Alex Rug
Friendly and very knowledgeable staff
a year ago
User profile - Andy J.
Andy J
What amazing friendly service. Stu and the team are so knowledgeable and helpful.
a year ago
User profile - Tim Dale.
Tim Dale
Very helpful and friendly staff. Helped my wounded bike back on the road, which I much appreciated! Thank you!
a year ago
User profile - My Car Glass.
My Car Glass
I walked in to the store and asked to buy a set of spokes. Unfortunately they did not have stock, but could custom make a set to suit my bike, although it would take a day to make. As I really only needed three, I asked if they could make a few whilst I waited. The friendly gentleman obliged, and also graciously offered refreshments. 15 mins later 5 spokes were handed over to me along with the words "No Charge"! How refreshing it is to be treated in such a way. Thankyou all for helping me out. Needless to say I gave them a drink for their help.
2 years ago
User profile - Devin Ainslie.
Devin Ainslie
Great staff and Martin was super helpful. Just what you need from a local bike shop in the area. Would highly recommend if you're in the market for anything.
2 years ago
User profile - george fryer.
george fryer
10 out of 10 Thank you for my 2 trek bikes Happy new year X
2 years ago
User profile - John Albone.
John Albone
Having had some work carried out on my Grandsons bike at the Trek shop St Albans the manager Stuart took the time to call me and invite us both in for a short maintenance course The staff in the shop have been very helpful and we find all of this very reassuring that in this day and age they went to so much trouble to make sure we woukd be happy to come back to Trek
2 years ago
User profile - Nuno Cerqueira.
Nuno Cerqueira
Great new shop! Very helpful staff. Joe went out of his way to help me prepare to take my bike on a flight. Thank you!
2 years ago
User profile - Alison.
Alison
Very friendly & helpful. I took my bike in yesterday as my tubeless tyre had a puncture which wasn't sealing. Martyn & Aaron quickly sorted it for me & got me back on the road in no time & it has been fine since. Thanks guys, much appreciated.
2 years ago
User profile - Michael Welch.
Michael Welch
Great products and service from a very friendly team
2 years ago
User profile - Shakil Islam.
Shakil Islam
Thank you to Stuart and his team for correcting and fixing my bike. By far the best bike shop I have visited. Extremely friendly team. Will definitely use again. Very happy customer
2 years ago
User profile - Nigel Brown.
Nigel Brown
Great new shop. Excellent range of bikes and accessories. Helpful, knowledgeable and friendly staff. Recommend.
2 years ago
User profile - Aaron Silver.
Aaron Silver
Great new bike shop!
2 years ago
User profile - Ben Yexley.
Ben Yexley
The guys at Trek St Albans couldn’t be nicer guys! Helping me out of a silly situation without laughing at me! They had every right to!
2 years ago
User profile - Jordan Burgess.
Jordan Burgess
Great team at the shop but there were a few issues with the bike and order which the guys got sorted in the end. If I went online there wouldnt have been the same support choosing the kit and service once I had the picked the bike up, so really happy overall... Would go back and recommend heading to this shop if youre looking for a decent bike!
4 months ago
User profile - Paul Smith.
Paul Smith
**Amendment to below* refunded me the overcharge gwg and offered to clean the bike for me, well done William for dealing with it quickly** Took my wife's unique 3 wheeler in for service which did include tightening of crank and probable replacement of one inner tube. Was told done within a couple of days. Was in no rush so I chased after a week. Apparently they managed to explode one of the tyres but thought not to tell. Finally collected after 11 days. Stung for £120. Not cleaned and wasn't closed.properly so much sonthat I had to amend it myself. Their standard service covers a clean. Very disappointed as wanted to give a newer business a try. One final point no guarantee of work just a receipt. If anything goes wrong in next couple of weeks drop it back. I think I'll give that one a miss and spend the time doing it myself. Thanks team for an overexpensive service.
a year ago
User profile - Jason Moss.
Jason Moss
Utterly pointless waste of space and 2 hours of my life I could have spent riding my old Condor. Travelled down to this shop and the salesman was clueless he just showed me pictures of bikes on the internet couldn’t advise on sizing or give any advice that he couldn’t read off a screen. I can do that on my own at home thanks !!! Only had a 3 of the gen 7 Madone to look at - bit of a Contrast to the giant shop in Barbican that had all sizes of relevant bike to try and a salesman that knew the difference between sram groupsets. When you’re coughing up £10 000 on a bike you surely have the right to expect more.
a year ago
User profile - Adam Breed.
Adam Breed
I phoned asking Martyn if they had a product, he confirmed they had. But after waiting for the right member of staff to be available some 25 minutes later. Not only was it incorrect they tried giving me but they didn't have the correct part either. They wasted my time and got nothing should be a minus.
a year ago
User profile - Claire Pinney.
Claire Pinney
I was very disappointed with the service I received. Last year I had gears and chain replaced but within months bits fell off, rack started to rattle (hadn't been attached properly) and gears snapped. And it wasn't cheap! Within a year I've had to have another new chain and new gears fitted again.
a year ago
User profile - Zsolt Nagy.
Zsolt Nagy
I took my bike to the shop to fix the front break as it was squeaky. I got the rear calliper changed for £65! (£10 shimano calliper was fitted for the price!!) And the front is still squeaking. No jobsheet was provided. When I ask for it they just told me they don't have it. So I paid and left very disappointed. Don't recommend it. Overpriced and low quality service.
a year ago
120