Andy J
What amazing friendly service. Stu and the team are so knowledgeable and helpful.
Tim Dale
Very helpful and friendly staff. Helped my wounded bike back on the road, which I much appreciated! Thank you!
My Car Glass
I walked in to the store and asked to buy a set of spokes. Unfortunately they did not have stock, but could custom make a set to suit my bike, although it would take a day to make. As I really only needed three, I asked if they could make a few whilst I waited. The friendly gentleman obliged, and also graciously offered refreshments. 15 mins later 5 spokes were handed over to me along with the words "No Charge"! How refreshing it is to be treated in such a way. Thankyou all for helping me out. Needless to say I gave them a drink for their help.
Devin Ainslie
Great staff and Martin was super helpful. Just what you need from a local bike shop in the area. Would highly recommend if you're in the market for anything.
george fryer
10 out of 10
Thank you for my 2 trek bikes
Happy new year X
John Albone
Having had some work carried out on my Grandsons bike at the Trek shop St Albans the manager Stuart took the time to call me and invite us both in for a short maintenance course
The staff in the shop have been very helpful and we find all of this very reassuring that in this day and age they went to so much trouble to make sure we woukd be happy to come back to Trek
Nuno Cerqueira
Great new shop! Very helpful staff. Joe went out of his way to help me prepare to take my bike on a flight. Thank you!
Alison
Very friendly & helpful. I took my bike in yesterday as my tubeless tyre had a puncture which wasn't sealing. Martyn & Aaron quickly sorted it for me & got me back on the road in no time & it has been fine since. Thanks guys, much appreciated.
Michael Welch
Great products and service from a very friendly team
Shakil Islam
Thank you to Stuart and his team for correcting and fixing my bike. By far the best bike shop I have visited. Extremely friendly team. Will definitely use again. Very happy customer
Nigel Brown
Great new shop. Excellent range of bikes and accessories. Helpful, knowledgeable and friendly staff. Recommend.
Aaron Silver
Great new bike shop!
Ben Yexley
The guys at Trek St Albans couldn’t be nicer guys! Helping me out of a silly situation without laughing at me! They had every right to!
Jordan Burgess
Great team at the shop but there were a few issues with the bike and order which the guys got sorted in the end. If I went online there wouldnt have been the same support choosing the kit and service once I had the picked the bike up, so really happy overall... Would go back and recommend heading to this shop if youre looking for a decent bike!
Paul Smith
**Amendment to below* refunded me the overcharge gwg and offered to clean the bike for me, well done William for dealing with it quickly** Took my wife's unique 3 wheeler in for service which did include tightening of crank and probable replacement of one inner tube. Was told done within a couple of days. Was in no rush so I chased after a week. Apparently they managed to explode one of the tyres but thought not to tell. Finally collected after 11 days. Stung for £120. Not cleaned and wasn't closed.properly so much sonthat I had to amend it myself. Their standard service covers a clean. Very disappointed as wanted to give a newer business a try. One final point no guarantee of work just a receipt. If anything goes wrong in next couple of weeks drop it back. I think I'll give that one a miss and spend the time doing it myself. Thanks team for an overexpensive service.
Πάνος θ
1st work wasn’t completed
2nd they never responded to my emails
3rd the final price was increased to the price agreed.
To elaborate, I had an accident with my bike where the chain broke, and I had to take it to the shop for repairs.
When I initially spoke to the staff, we identified that the chain and a small metal gear wheel needed replacement due to damage from the accident. I specifically requested a detailed quote for the necessary repairs after a proper inspection.
Upon accepting the quote on 11th April, the work completion was delayed (due to delivery delay for a part)and on 3rd May, I was informed the bike work has been completed.
However, upon receiving the revised quote showing a higher price, I questioned the discrepancy when they couldn’t clarify the reason for the increase as a result I paid original amount as agreed.
To my surprise, upon inspecting the bike at home, I noticed that the crucial part we had been waiting for long was not installed, despite being assured it would be replaced.
Despite reaching out via email for clarification on the missing part, I have yet to receive a response.
I felt it was important to inform you about this unfortunate experience.
Jason Moss
Utterly pointless waste of space and 2 hours of my life I could have spent riding my old Condor. Travelled down to this shop and the salesman was clueless he just showed me pictures of bikes on the internet couldn’t advise on sizing or give any advice that he couldn’t read off a screen. I can do that on my own at home thanks !!!
Only had a 3 of the gen 7 Madone to look at - bit of a Contrast to the giant shop in Barbican that had all sizes of relevant bike to try and a salesman that knew the difference between sram groupsets.
When you’re coughing up £10 000 on a bike you surely have the right to expect more.
Adam Breed
I phoned asking Martyn if they had a product, he confirmed they had. But after waiting for the right member of staff to be available some 25 minutes later. Not only was it incorrect they tried giving me but they didn't have the correct part either. They wasted my time and got nothing should be a minus.
Claire Pinney
I was very disappointed with the service I received. Last year I had gears and chain replaced but within months bits fell off, rack started to rattle (hadn't been attached properly) and gears snapped. And it wasn't cheap! Within a year I've had to have another new chain and new gears fitted again.
Zsolt Nagy
I took my bike to the shop to fix the front
break as it was squeaky. I got the rear calliper changed for £65! (£10 shimano calliper was fitted for the price!!)
And the front is still squeaking. No jobsheet was provided. When I ask for it they just told me they don't have it. So I paid and left very disappointed. Don't recommend it. Overpriced and low quality service.
