peta mcmillan
The staff are excellent and go above and beyond
Jamie Peach
Rarely am I impressed by customer service at all these days, to the point where I consistently have low expectations. But the service from this Trek store was truly excellent, to the point where I can be bothered to write a review about it. Offered a coffee on arrival, bike was take on off my hands and put on the rack, all needs promptly attended to. Upgrade work was done with no extra charge (although all the gear I needed was definitely on the pricier side, especially the £60 pair of cycling gloves with no budget-friendly options available) and completed same day. They even cleaned by bike up and it looked like new, which was a rare surprise and delight moment. Martyn was friendly, helpful and above all human. I can see what all the great reviews on Google are about. The store was also immaculately presented.
Justin Fielding
Helpful, friendly and fast service. Great.
Adam Lipovski
Great customer service
Rudy Pedri
I have used this Trek Bicycle showroom and repair shop in St Albans on several occasions and have always found them to be reliable, efficient, fairly priced, helpful and friendly. Would definitely recommend.
Steven Gibbons
If it's a bicycle you want, this is the place to get one. Lewis is the one who will make sure you get the right one for your needs. Friendly, patient and knowledgeable guy. If it's a service you need, then this is the place. If you don't need one they will tell you. Martyn is the guy for repairs and servicing. Everyone here will not pressurise you into buying anything. If it's advice you need, then pop in and ask. Don't waste your time getting a loan for your dream bike. They offer 0% interest rate and 0% APR. Thanks guys!
Rosanna Cooper
I find the guys who work in this shop very helpful and knowledgeable on the bikes in store.
Luis Gomes
Very friendly, great support and good as always
Chris Woodward
Great servicing and super friendly staff. Super knowledgeable about bikes. Lewis is always happy to see you.Great location with parking at the rear.
Bryn Williams
Went to get a tyre replacement. Staff were friendly and Stuart quickly fitted a replacement tyre for me.
Olu Fasan
Stuart and his team are excellent
Dom North
Always brilliant customer service, very friendly and great advice.
Mark Slade
Excellent bike & aftersales from Stuart & staff here.
Chloe Harrop
Wonderful - efficient and helpful staff at this store. Helped me to get my first mountain bike, and I am so grateful to Stu and his colleagues.
Martin Brown
Lucky to have such a good bike shop nearby - always friendly, professional and helpful. Esp good for service and repairs.
Robert Simpson
Knowledgeable, friendly and clearly bike enthusiasts. My bike came back as new after my service.
Giles
St Albans Trek is a very friendly store with knowledgeable staff who are willing and able to help answer questions and provide a great service. They have supported me on my quest to complete Lands End to John O’Groats. Most recent purchase is a Checkpoint SL6 gravel bike - it’s fantastic
David Tate
Brilliant service all round!
Tom Pruett
Amazing time here. It’s now my regular shop and they’re amazing! Always so friendly and helpful. Whatever the issue they can fix it. Highly recommended.
Russell Millar
The best cycling shop to get great support and service, wether you are getting a bike service or just advice on retail options, thank you especially to Martin who helped me out and the team in the shop.
