Tiffany Teng
Joe was super knowledgeable about the bikes and what would suit our uses. Very patient too. Bikes ride well so far! Thanks Joe!
david lees
The Trek shop consistently delivers exceptional customer service that truly stands out. Martyn, my go-to person there, impresses me not only with his extensive knowledge but also his friendly demeanor. In the past, I used to rely on a local bike mechanic for servicing, but to my pleasant surprise, the Trek shop offers more affordable services. Martyn has been dedicatedly assisting me with a rather complex seat post issue. He has invested a significant amount of effort into resolving it, and he even managed to secure a new seat post for me under warranty. Despite his diligent efforts, the seat post issue persists. However, I remain hopeful and plan to schedule my bike for a visit soon, in the hopes of exploring alternative solutions for a resolution.
Andrzej Teterycz
Great place with fantastic staff, all helpful and knowledgeable.
It is always a pleasure to visit!
Juneid Sayed-Hossen
Highly recommended. Wonderful customer service and product knowledge. They looked after my sons bike and also serviced my own. Martyn is a highly skilled technician with very high standards of customer service. I will be returning.
Matt R
Super recommended, bought a bike and all the accessories there recently. They were kind, responsive and - most important - they matched the lowest price I was able to find online
Andy Hardwick
My go to bike shop in Hertfordshire...best bike shop in Herts bar none!!! These guyss offer a 24hr turn around on bike repairs r and the quality of work is superb. I would use no other shop
Andrew Young
Friendly and helpful staff. Would definitely recommend.
Denise Hill
Absolute superb service, all the guys so helpful and friendly, thank you so much for changing my tyres for me. I’m very happy with my new purchase
John Merron
Great friendly and professional workmanship
Yuan Zhao
Excellent service throughout
b balivar
Professional and friendly staff solution for the problem immediately. Go and see yourself!
Leon Osborne
Staff were very helpful and friendly. Also very patient as I had just gotten a second hand bike and know nothing about them.
Marta S
We had to stop during our 4h ride as one of the group had some problems with her cleats and front wheel. The team at Trek were all super lovely and helped us immediately, big thanks to all but specially the older guy (sorry we didn’t get your name!)
Jon Berry
Friendly and efficient throughout. Restored my old clanker to nearly new. Highly recommended.
James Buckley
Friendly knowledgable staff. Fixed my puncture in 5 minutes and offered advice on a problem with my bike.
Alistair Burns (Gashead)
12/10 for customer service. Rocked up with a Wilier Jaroon looking for mudguards. After the wider ones were deemed unsuitable they offered to try and fit the smaller size. After half an hour's persistence these also proved unsuitable. Such great customer service and the staff have an obvious passion for cycling. Highly recommended.
Nigel Morris
The team here are very helpful and knowledgable and took care of making sure I had the right parts. They have a good stock of service parts, accessories and new bikes. Very happy to have a good Trek dealer in the area at last!
Robin
Really friendly and knowledgeable staff without being too pushy. Unlike some others they actually seem genuinely interested in what you were trying to fix or do. Having a Trek dealer on my doorstep is very handy but actually having a Trek store is like having a candy store next door. Is the first store I've been in where the staff seem just as happy having a chat as making a target. I don't think it matters if you go in for an e-bike or a cable nipple they are all friendly and willing to take time with you.
Fabian Gunzinger
First rate service and great products! Can't recommend highly enough!
Mike W
Amazing helpful staff could not wish for better no pressure offered a coffee and bought beautiful new bike highly recommend
