4.8
rating out of  191  reviews
181
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User profile - Strafford Watson.
Strafford Watson
Brilliant service today, thanks to Alex, which has restored my SRAM 1x shifting to feel ‘as new’ by intelligently diagnosing the issue and servicing the existing components rather than simply fitting expensive replacement parts. Highly recommended!
6 days ago
User profile - Elias Eleftheriou.
Elias Eleftheriou
Amazing Service and very knowledgeable. Best bike shop I’ve been to!
6 days ago
User profile - Clifford Bailey.
Clifford Bailey
Brought my bike in to this shop today. It hadn’t been set up right so was creaking. The guys in the shop were great, took a look at it straight away, even though it wasn’t a bike they sold, and they sorted it all out really quickly. I will be coming back when it’s time for a service. Thank you!!
2 weeks ago
User profile - Neil.
Neil
Really helpful and knowledgable.
4 weeks ago
User profile - tony wheatley.
tony wheatley
⭐️⭐️⭐️⭐️ Exceptional Service & Expert Advice – Thanks Lewis! I rarely leave reviews, but the experience I had at the Trek Store in St Albans deserves recognition. From the moment I walked in, the atmosphere was welcoming, professional, and genuinely passionate about cycling. The store is beautifully laid out, with a fantastic range of bikes and gear for every level—from casual riders to serious enthusiasts. What really made the visit stand out was Lewis. He was incredibly helpful, knowledgeable, and patient, taking the time to understand exactly what I needed. He didn’t just try to sell me a bike—he asked thoughtful questions about my riding habits, comfort preferences, and future goals. His recommendations were spot-on, and I left feeling confident and excited about my purchase. Lewis even helped me compare accessories and explained the pros and cons without any pressure. It’s rare to find someone who combines technical expertise with genuine customer care, and Lewis nailed it. If you’re considering a new bike or just want solid advice from someone who knows their stuff, I highly recommend visiting the Trek Store in St Albans—and definitely ask for Lewis. He turned what could’ve been a stressful decision into a smooth, enjoyable experience.
4 weeks ago
User profile - Alty Harry.
Alty Harry
The people that did my bike were so kind and helpful i even got new pedals to upgrade them brilliant grippy pedals. I got my trek marlin 7 gen 3 bike done up and it was done to perfection. Thank you to the team at Trek and I will definitely be coming back for another amazing service!!! Thank you all of you at Trek who helped me with sizing for my bike and fixing it when it was not set up properly I appreciate you all
a month ago
User profile - Edward Alty.
Edward Alty
Fantastic service from all the team at Trek St Albans many thanks.
a month ago
User profile - Sean.
Sean
A great shop to visit, whether it’s for a bike service, advice on buying a new bike, any sort of cycling accessory or cycle wear. They have a great selection of everything cycle related. The staff are welcoming, friendly and very helpful. A thoroughly enjoyable experience.
a month ago
User profile - Terence Jackson.
Terence Jackson
Thank you Trek for resolving a non bike issue. I thought the days of ‘above and beyond’ were finished but they are alive and kicking at Trek St Albans. Particular thanks to Martin and Dan Terry Jackson
a month ago
User profile - Natalie Owen.
Natalie Owen
These guys went above and beyond today and really made a difference to my son's summer. Would absolutely recommend this store and the staff. Thank you so much!
a month ago
User profile - Krish Patel.
Krish Patel
Absolutely fantastic, friendly team! Went above and beyond to help get a home project on the move. Thank you especially to Lewis for his kindness. Keep up the great work!
a month ago
User profile - Ali Abdellatif.
Ali Abdellatif
Really helpful and professional and down-to-earth. Didn't make make me feel uncomfortable as a newbee to cycling. Well done and thank you.
a month ago
User profile - Joe Anastasia.
Joe Anastasia
Absolutely fantastic experience at Trek Bicycles St Albans! The team went above and beyond to help me with my first bike purchase in years. They really know their stuff, friendly, knowledgeable, and genuinely passionate about what they do. Looking forward to collecting my new bike in a few weeks!
a month ago
User profile - Richard Puckey.
Richard Puckey
Greet store ! Really good service provided today by Alex, nice to find a good Trek dealership following the demise of my previous one. Will be back !
2 months ago
User profile - Paul Cruci.
Paul Cruci
Made buying a great new bike a very good experience. Service was excellent, extremely helpful and knowledgeable. Would recommend 100%
3 months ago
User profile - Kevin Dean.
Kevin Dean
Great customer service, advice, communication, and very friendly
3 months ago
User profile - Ivan Larkins.
Ivan Larkins
Great service all round. I appreciated the phone call I received when initially the fault couldn't be found. After a short chat clarifying the situation. The fault was eventually found and cleared. Prompt return of bike sooner than I was expecting so well done and thanks.
3 months ago
User profile - tao yan.
tao yan
I love this place,the people here are the most warm hearted,and the most kind!
3 months ago
User profile - Maurice Leane.
Maurice Leane
Great products and fantastic service and coffee.
4 months ago
User profile - Michael Drayson.
Michael Drayson
This is a wonderful bike shop, stocked with an abundance of cycles of all types and sizes. They don’t just sell, they service and even rent out bikes - both Trek and Brompton. We were lucky enough to attend a cycle workshop hosted pro bono by Martyn and his wonderfully friendly team. They took a group of kids ranging from 9-13 in for a 90 minute workshop, showing the kids around the shop, cycle workshop and then teaching them about bikes and how to fix them. This community centered spirit is extremely generous, and rare in this day and age. A massive thanks to Martyn and his lovely team, we will be back for services and future bikes!
4 months ago
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