Louise Groves
We received absolutely amazing service from Alex at Trek yesterday when buying my son's bike.
He’s 12, autistic and ADHD, and had been distraught (from stupidly looking elsewhere and service being hideous) and very determined that he needed a bike NOW.
Alex was incredible — so kind, calm and endlessly patient. He took the time to really understand what he needed, reassured him, and gently kitted him out with everything he needed without ever rushing or overwhelming him.
The level of care, understanding and customer service was outstanding. Alex completely turned a stressful day into a really positive experience, and it meant the world to us. Thank you for going above and beyond — truly exceptional service.
Wayne Grierson
Team have are very knowledgeable coupled with great customer service
Russell Webster
Great service & really friendly team. All done in an hour & a complimentary coffee while I waited...
Andrew Young
Great place to go for support with your bike.
Martyn is a true gent.
Zhenya Drozdova
Good range of products at reasonable prices
Tim Parfitt
Fantastic bike store. Huge stock of Trek bikes and kit but also sell other brands - everything is very well presented. But the thing that really stands out is the outrageously good customer service - Martyn gets 10/10 today for resolving my bike issue so well.
D C
My frame became damaged and as it was under warranty I took it to Trek at St. Albans. Alex and his team were very helpful and I had no trouble in them agreeing to a new frame. They even gave me a replacement bike so I could continue cycling whilst I was waiting for the new frame to be delivered
Alex Gallon
I recently received a Trek Procaliber 8 MTB which I ordered from Trek and was sourced from Trek St Albans.
I couldn't be happier with the bike which was delivered full assembled so no bike box and packaging to deal with.
It has been assembled to a high standard and the gears brakes etc have been set up perfectly.
I would highly recommend ordering a bike online from Trek St Albans.
amarzeb afridi
amazing customer service, today i went for some advice about trek domane 54/56. he was incredibly helpful and very friendly
thank you so much for valueable informstion
Strafford Watson
Brilliant service today, thanks to Alex, which has restored my SRAM 1x shifting to feel ‘as new’ by intelligently diagnosing the issue and servicing the existing components rather than simply fitting expensive replacement parts. Highly recommended!
Elias Eleftheriou
Amazing Service and very knowledgeable. Best bike shop I’ve been to!
Clifford Bailey
Brought my bike in to this shop today. It hadn’t been set up right so was creaking. The guys in the shop were great, took a look at it straight away, even though it wasn’t a bike they sold, and they sorted it all out really quickly. I will be coming back when it’s time for a service. Thank you!!
Neil
Really helpful and knowledgable.
tony wheatley
⭐️⭐️⭐️⭐️
Exceptional Service & Expert Advice – Thanks Lewis!
I rarely leave reviews, but the experience I had at the Trek Store in St Albans deserves recognition. From the moment I walked in, the atmosphere was welcoming, professional, and genuinely passionate about cycling. The store is beautifully laid out, with a fantastic range of bikes and gear for every level—from casual riders to serious enthusiasts.
What really made the visit stand out was Lewis. He was incredibly helpful, knowledgeable, and patient, taking the time to understand exactly what I needed. He didn’t just try to sell me a bike—he asked thoughtful questions about my riding habits, comfort preferences, and future goals. His recommendations were spot-on, and I left feeling confident and excited about my purchase.
Lewis even helped me compare accessories and explained the pros and cons without any pressure. It’s rare to find someone who combines technical expertise with genuine customer care, and Lewis nailed it.
If you’re considering a new bike or just want solid advice from someone who knows their stuff, I highly recommend visiting the Trek Store in St Albans—and definitely ask for Lewis. He turned what could’ve been a stressful decision into a smooth, enjoyable experience.
Alty Harry
The people that did my bike were so kind and helpful i even got new pedals to upgrade them brilliant grippy pedals. I got my trek marlin 7 gen 3 bike done up and it was done to perfection. Thank you to the team at Trek and I will definitely be coming back for another amazing service!!! Thank you all of you at Trek who helped me with sizing for my bike and fixing it when it was not set up properly I appreciate you all
Edward Alty
Fantastic service from all the team at Trek St Albans many thanks.
Sean
A great shop to visit, whether it’s for a bike service, advice on buying a new bike, any sort of cycling accessory or cycle wear.
They have a great selection of everything cycle related.
The staff are welcoming, friendly and very helpful. A thoroughly enjoyable experience.
Terence Jackson
Thank you Trek for resolving a non bike issue. I thought the days of ‘above and beyond’ were finished but they are alive and kicking at Trek St Albans. Particular thanks to Martin and Dan
Terry Jackson
Natalie Owen
These guys went above and beyond today and really made a difference to my son's summer. Would absolutely recommend this store and the staff. Thank you so much!
Krish Patel
Absolutely fantastic, friendly team! Went above and beyond to help get a home project on the move. Thank you especially to Lewis for his kindness. Keep up the great work!
