My appointment was at 1:30 but to come in at 1:20 for insurance cards. I came early and by 1:20 my name was being called. Got to the room, they had X-rays taken and then I waited for about 20 minutes before I saw PA. He showed me X-rays, suggested an injection, and order some medication. He then said he would show Dr. Phillips X-rays and have him come see me. I had to wait, that took awhile. Doc apologized. There was no way I was going to go without seeing him. We go back many years!!!