I'm on a trip to Florida from ohio. Coming down, I bent the front rim on my bicycle. While in jacksonville, I found this establishment. I took my bicycle over there and he took a look at it. He put a new rim on and rushed it so I could have it the same day. What really impressed me was that when they texted me, I was on the other side of the community. I was not going to get there until 10 minutes after they close. They told me they would wait until I got there to make sure I got my bicycle back at the same day. I was very impressed. I would highly recommend Trek bicycle.