If you’re even thinking about buying a bike, getting a tune-up, or just upgrading your gear, stop what you’re doing and go see Oliver at Trek Rockville. He is hands-down one of the best people I’ve ever worked with — not just in the bike world, but in any customer service experience, period. Oliver doesn’t just know bikes — he knows people. He takes the time to actually listen to what you want, figures out exactly what you need (even if you don’t know yet), and somehow makes the whole process feel effortless, exciting, and genuinely personal. His knowledge is insane — frame sizing, components, riding styles, maintenance — but he explains everything in a way that's easy to understand, without ever making you feel pressured or overwhelmed. What really sets Oliver apart is how much he cares. You’re not just another sale to him — you’re a rider he’s helping to set up for success, comfort, and fun. He treats every customer like a VIP, whether you're buying your first beginner bike or building out a dream machine. I walked out of Trek Rockville not just with the perfect bike, but with total confidence — and that’s 100% thanks to Oliver. Five stars isn’t enough. If there’s one person who deserves a raise, a promotion, and a standing ovation, it’s Oliver. Rockstar. Legend. Absolute pro.