Lee Penn
Right from the minute me and my grandson walked into the store, the service was amazing.
Thanks so much to Matt, for his understanding and outstanding service.
Couldn’t be happier
Thanks so much.
Cheers Lee
Connaire Diggins
Brought some Pure brand energy gels which were competitively priced. More importantly, the staff on hand were friendly, knowledgeable and more than willing to assist
Martin Scott
We only went in for a browse the manager gave us his time and made us very welcome
Claire Hannan
These guys went above & beyond what any other bike shops have done- & I've bought a few bikes over the years.
Kris Yang
I went to the store on Saturday to service two bicycles. The manager welcomed me warmly and gave me very professional advice. With his help, I also bought a new bicycle. Even though my younger son was quite playful, the manager was very patient. Highly recommended!
Kylie Paterson
The service Jasper provided was top-notch, and I left the store feeling confident and satisfied with my purchase. I highly recommend visiting Trek Bicycles Joondalup and seeking out Jasper – his outstanding customer service is a real asset to the store!
Alexandra Lanyon
Shout out to Matt and Tom at Trek Joondalup for their amazing service. They really looked after me and I walked away with the bike of my dreams!
Alexajayneshesaid
Great customer service, really helpful and offered plenty of information, thanks a lot.
detomaso 17
Great Bikes and great service!
Troy Simmonds
A very friendly and helpful team at Trek Joondalup. They bent over backwards to assist and had great knowledge of their bikes.
Mariet Du Plessis
Awesome service!
Huge thanks to Matthew and the team at the Trek Joondalup—his attention to detail was spot on, and he went the extra mile to make sure everything was perfect. Super helpful with advice on gear too. I really appreciate the care taken to keep my Trek Speed Concept in top shape—rides smoother than ever! Definitely recommend Matthew and Trek for all your bike needs. Trek all the way!
Adrian Heydeman
Good website, stock availability and customer service
Grant Williams
Great customer service and knowledge big thanks to Tom and crew for going out of their way to get my repairs done, can't fault Trek Joondalup i definitely recommend them and will be back in future
Dhiresh
Sound advice given from Matt and was knowledgeable when choosing a right pedal for me. Easily approachble and to talk to.
Tom was also very friendly and installed the pedal and did a very good seat/height check for me.
Their eager to help and make sure you leave happy is evident for you to see.
Will definitely make sure I go to them if I need any help in the future.
Thanks guys.
cailan gleadow
Knowledgeable and friendly staff that are eager to help out. Great variety of products in store
Sarah Beck
Highly recommend Trek Joondalup! Matt was awesome, serviced my beloved Trek Checkpoint to a high standard, and picked up on adjustments that needed to be made to my seat and handlebars, my bike runs like a dream and is much more comfortable now! And talked me through how to use my new clip pedals - so far no falls - thankyou Matt - a true professional with a wealth of information! I’ll be back for sure :) ♀️
Bill Atkinson
We purchased a Trek Marlin 7 for my youngest son from here a few years ago and it’s been an awesome little school mule. Last week I took it back in for a general tidy up and some minor repairs in readiness to sell it on marketplace this week. Matt went over and above the call of duty to help me out coming in under budget and turning the bike around in 24 hours. We have several other bikes which Matt will now look after for me as he really is the ultimate professional. Who said customer service is dead…..this bloke is killing it. Definitely go see him if you are looking for a new place near Joondalup to look after any of your pushies.
Margaret Hindmarch
We don’t normally post reviews, however on this occasion we know it’s appropriate.
From first walking into the shop Matt has been brilliant, very knowledgeable and extremely helpful.
We have purchased an e-bike to take back to England, everything has been safely packed by Matt, ready to go. We have been kept updated from ordering the bike to delivery, absolutely no issues.
Extremely happy with Trek, Joondalup!!
Casper Combrink
I always get great service from the guys, many thanks.
Sungano Tawonezvi
Great service from Matthew and the team at trek Joondalup. Genuine test rides and stock availability make it easy to make sure you are getting what you are after.
