Trek Rail 8 I can’t speak highly enough of Matt and the team at Trek Joondalup. From the moment I first walked into the store looking at bikes, through to purchasing my Rail and the ongoing support, advice and upgrades since, the service has been exceptional. What really sets Matt and the team apart is their genuine commitment to looking after their customers well beyond the initial sale. They take the time to understand you as a rider, listen to what you’re looking for and tailor their recommendations and solutions to suit your individual needs, rather than simply trying to sell you something. Nothing ever seems too much trouble. They’re approachable, accommodating, knowledgeable and consistently go above and beyond to make sure things are done properly and in a timely manner. The after-sales service in particular has been outstanding, and it’s clear they genuinely care about their customers and the experience they have with their bikes. It’s refreshing to deal with a business that places such a strong emphasis on customer satisfaction and building long-term relationships. A huge thanks to Matt and the entire Trek Joondalup team. You’ve certainly earned my ongoing business and recommendation. Five stars, without hesitation.