Mike Dark
Great product quality even in the lower ranges. Exceptional service in store from knowledgeable, passionate staff without undue sales pressure.
Jason Lorenzo
Awesome service. jeremy and the team made me feel so welcome with great advise and with awesome stories to encourage new people like me to the sport.
The helmet was a great fit with great safety tech and looks awesome.the shoes fit perfect and were very light so were the clipless pedals. i came away with a fantastic shopping experience. even got great dicounts for the purchase that i got. i came back the next day and the team even helped me with my cliplees pedals. highly recommeded products but best of all is the staff. i will come back for all my cycling needs and service.
Zarramar
The customer service at this store was Insanely good . I felt Really welcomed and taken care of
Katrina Taylor
Love this store. Very helpful staff provide good advice and service. Bike range is great. My new bike is perfect.
Dylan Reddy
Walked into purchase my first MTB and they were flat out and had no bikes assembled but they still managed to squeeze it in and have one ready within 20mins. Very happy customer, bunch a good blokes. Cheers
Glenn Holst
Jez and his team at Trek Joondalup are ever so friendly and helpful. Great products and a good store layout. I will continue to go to this store and I highly recommend to anyone.
J Nez
I always receive the BEST customer service from Trek Joondalup WA every time I go there. I now own 4 Trek bikes; and I go to Joondalup because of Jeremy and the staff. Excellent!
Phinishere
So far I have owned my FX1 for about a week and have ridden it daily, for a bike in the cheaper range I have nothing but positive feedback to give on the bike so far, I was concerned it would be to stiff and the tyres were to skinny. As a beginner cyclist I was so surprised as to how well this bike holds up against other bikes I own and other bikes my friends own.
From one beginner to another, who plans on using this bike on the tarmac and pathways this will be your go to.
I Purchased my bike from the Joondalup store in Perth and the staff are great, super knowledgeable and were more than happy to answer my question and get the bike that suited me best. 10/10!
Travis George
Another experience of great customer service from Jeremy and Trek when fixing my Madone brakes. Thank you
Brad Dessington
I don’t think you can get better service really.
Gavinski
Great info from Jeremy on E bikes
Sean Williams
Customer service second to none!!!! Very helpful and all staff have a huge range of knowledge about the products.
Karen Lloyd
I love everything about Trek. Jeremy at Joondalup Trek is a top bloke
Jeff Bergamin
Jeremy, Wayne and the other guys can't do enough to help. They're fantastic!!!
I highly recommend that you talk to these guys if you want honest, unbiased and helpful advise.
Nick Michalczyk
Feel obliged to leave a review after my experience. 10/10 for Customer Service :)
Steven Anderson
service services service, people want to feel good about their purchases and that is what you get at this store, no bs or talking down to you.
the store is layed out perfectly and staff give you time to take it in, ive had my ebike for two months now and ime very happy with my purchase thanks to Jeremy and staff. keep up the good work.
Matt B
great shop and staff very knowledgeable
d reed
Great friendly service from knowledgeable staff. Recommend
Jonathan
Fantastic Service. The staff were wonderful, i really felt confident with my purchase. This is a fantastic bike, and a fantastic buyer experience.
Emma Gillies
Fantastic bikes and excellent service. Couldn’t ask for more. Highly recommended.
