Frans du Plessis
Exceptional customer service. My daughter needed a bike. Went to a few shops. Customer service trumps price always. They allowed my daughter to test ride the bike. Staff member was not pushy. Gave us just facts and benefits. After visiting around 3 other stores we went back to Trek Joondalup. Had a few accessories fitted free of charge (fitment). They even put no leak in each of the wheels for free.
Thank you for making it a great experience. See you as son as the new Trek bikes arrive!
Amy Brodie-Hall
Best service at a bike shop that I have ever experienced in Perth. Genuine care and great advice.
B H (B)
Absolute 5 class service. I don't know if I'm happier with my new Checkpoint SL5 or the service I received from Wiaan in store. Bikes are expensive and the task of finding the right one can be overwhelming if you are in the wrong hands. I highly recommend anyone feeling this way to come in and see the guys at Trek Joondalup. A
Kahli Allpress
I have never received better service in my life!! Jeremy was so knowledgeable, honest about what we needed and spent the time teaching my son how to maintain and be responsible for his bike! I am beyond impressed and have already told people about my fantastic experience! I will never go anywhere else for a bike again! Thank you so much again for making my sons birthday present such a great experience
Daniel Mckay
Excellent service. The sales guy Wiaan was amazing and went above and beyond getting the kids involved with the purchase. Definitely will be back to buy subsequent bikes.
stxpid_viibez
Lovely customer service. Recommend !
Speggy
Walked into the trek store on a whim as I was looking for another store in Joondalup. I’m delighted I did. I ended up talking to Jeremy and the friendly team about what I was looking for in a mountain bike. They were all super helpful in sharing their knowledge and experience to guide my decisions. I went back in today and purchased a Roscoe. Every part of my experience was excellent. Cannot recommend enough.
Outkast Detailing
Faultless experience dealing with Jeremy and his team.
Will be going back for sure.
Donna catlin
Staff are friendly ....fantastic bunch of helpful guys and happy to give you plenty of riding tips and info on local tracks. Bought my bike back April and am so happy with its performance Excellent brand.
Luke Henning
Had a great experience looking for a bike with Jeremy. Best customer service out!
Benjamin Bardsley
Great and friendly service. Able to book me in as soon as possible and reasonable prices. Will definitely be there more often.
Vaughn Steenkamp
Amazing, friendly and helpful staff. Definitely recommend and will return in the future.
Jessica Claudia
Great Knowledge and excellent products very happy with my new FX2
David
Great range and deals, everything Trek, well run outfit!
Ashlie Guest
I've been casually hunting for a bike for a couple months now, and luckily for me Trek Joondalup was one of the shops I visited. We were served by Jeremy who was a breath of fresh air. So helpful, friendly, and knowledgeable. He gave me a great experiance especially as I am knew to MTBs. I hired a demo bike for the day and he helped me get set up. honestly, if you're bike shopping, go and visit Jeremy. Thank me later.
Dominic
Great service great price will definately be back for any maintenance and any purchase in the future thanks for a very easy process
Russell Willans
First class service and professionalism. Jeremy and the guys there are brilliant. Customer service is exceptional no matter how small your purchase. The advice and assistance these guys give is excellent. After an initial purchase at the store a week earlier I phoned in with an enquiry. Jeremy went out of his way to find me some suitable road shoes that suited my size, demands and budget.
P E
Products are fantastic value and the knowledge of staff is exceptional. So friendly and helpful
Ed Mann
Awesome shop good blokes very helpful
Susan Woodroffe
Trek Bikes Joondalup were very helpful and professional. It is just like riding a new bike again. They kept me informed during the repair process and contacted me if there was a wait for parts
Thank you Trek
