4.9
rating out of  284  reviews
274
2
1
0
7
User profile - paul andrew king.
paul andrew king
Very happy with my townie Electra bike as it's designed to keep your back straight. As I'm a ceiling fixer from Kingsceilings&Renovations. This bike is making my body stronger for my work.
Review photo
6 years ago
User profile - gordon webster.
gordon webster
This is an excellent showroom with everything well laid out and room to move around. The Retail Team are all fantastic. They are on hand to advise, without being pushy and in your face. I bought the Marlin 7 and I love it. Jeremy was my point-of-contact on my many visits and he really made the whole experience about me making the right choice at the time I felt was right. I would recommend them to anyone and as the team have gained my trust, I can see no reason to expect better anywhere else.
6 years ago
User profile - Carl Heinrich Stroebel.
Carl Heinrich Stroebel
awesome store
6 years ago
User profile - Alex Lassetter.
Alex Lassetter
Super friendly staff and excellent showroom for everything Trek related. MTB range is epic!
6 years ago
User profile - Ken Inman.
Ken Inman
Excellent service. Pleasant helpful staff
2 years ago
User profile - Tyrone Habgood.
Tyrone Habgood
Great store, easy to get around. Very helpful staff.
5 years ago
User profile - handsome Anglo.
handsome Anglo
They could learn a lot from Claremont trek branch on service ,manners and customer relations
2 years ago
User profile - Joe Berry.
Joe Berry
Massively overpriced. Only interested in upselling to make you overspend. Must be struggling under the new management. Was a much better store when run by Jeremy
6 months ago
User profile - Els Van de Veire.
Els Van de Veire
We have been loyal Trek customers for a few years. As Trek doesn’t sell bike carriers I bought mine at Anaconda. Whilst servicing my Trek bike, I was hoping for a mechanic to have a look at the carrier (as my previous one had broken down with the little one inside) to have a quick check (who else do you have to ask if a bike mechanic can’t do this?) Not even willing to listen to my concerns. Shut me off mid-conversation. No empathy, no willingness to hear me out. They also have no decent project management system. I was told to come in today but none of them knew about it. Not the first time either. Great place if you want to buy a bike. Not so much once you are a customer.
a year ago
User profile - Ashwin #Utd for life.
Ashwin #Utd for life
Sent my bike for a service and to fix my front wobbling tyre. They said it can’t be fixed but can change the wheel itself for $150. Did that and surprise it is still wobbling. Told them right there straight away and they can only say oh it’s fine a little one is not a problem. Left the bike there for two more days. Nothing was done to it and today when I got there to take it, showed the front tyre to one of the shop attendant again and his says nothing can be done as if it is my problem now. Very poor service and very bad customer service in that criteria. I will call head office customer service first thing Monday.
2 years ago
User profile - Jordano Hančin.
Jordano Hančin
As soon as I walked in I see one of the staff members swearing to someone on the phone as I think to my self should I even go here these people are so rude then I just walk out the door thinking to my self should I go to giant bikes
2 years ago
User profile - DeVilliers Malan.
DeVilliers Malan
Worst experience in a bike shop in my 20 years of cycling. Guy was totally rude to my niece of 7 even before asking how he can help. Will never by from this shop!
3 years ago
User profile - Luke Jamieson.
Luke Jamieson
I went into this store last Sunday. Was in the store for at least 20mins. Was not greeted not offered any service and ignored by all staff members. Congratulations I'm never going back to your store.
3 years ago
User profile - Harley Ashworth.
Harley Ashworth
I’ve Been waiting 8 weeks for my bike
4 years ago
User profile - Michael Curtis.
Michael Curtis
2 weeks ago
User profile - Hugh Lance.
Hugh Lance
a month ago
User profile - Damien Johns.
Damien Johns
a month ago
User profile - Joe gregory.
Joe gregory
5 months ago
User profile - Brendan Mortimer.
Brendan Mortimer
6 months ago
User profile - marty atkins.
marty atkins
7 months ago
200