Kyle Edmonds
Great bikes, great prices, great service.
Sally Grandy
Shout out to Matt and Jasper at Joondalup Trek and the fantastic service received today. No pun intended but they go the extra mile (and gear) in customer service and are wheely great.
I'd bought a pre-loved Trek bike and I needed lights and accessories and some advice. I took the bike to the store. Matt and Jasper couldn't have been more helpful explaining why the Bontrager Light ION 100 city set lights was best for my bike.
Matt and Jasper also very kindly offered me some cleat pedals and a bell for free - they were cast offs from another second hand bike.
Just for you Matt and Jasper a ditty:
At Trek Joondalup, service shines so bright,
With Matt and Jasper, everything's just right.
Their care and knowledge, they go above and beyond,
In every interaction, a special bond.
I will be back again!
Clayton Dudley
Absolute pleasure dealing with Matt and Jasper. Both extremely knowledgeable, professional and personable lads. Trek Joondalup is now my new LBS.. Thanks for all of your assistance and guidance this afternoon when buying my first dual suspension MTB. Keep up the great work guys!!
HIGHLY RECOMMEND!!
Layne Crompton
Trek joondalup is easily the best bike store out of any I have been to. They have very knowledgeable staff, and have great customer service. I couldn't make any changes to how the store is managed, as they are all highly professional. It's definitely worth visiting trek joondalup!
Peter Foley
Thoroughly professional, knowledgeable, experienced mechanic in Matt. Pulled me out of a difficult spot and went the extra yard. Thnx Trek Joondalup
DAVE WOULDY
Great service and lots of knowledge.
cheesey Last
Very helpful and informative staff members who understand the pruduct and passion for it.
Jeny Wright
Great experience and personalised service everytime. Thanks team !
Ashley Mouritz
Trek Joondalup are great. All of the staff are very knowledgeable, super friendly and efficient with repairs. Customer service and maintenance assistance from Jasper, in particular, has been exceptional. Trek are 100% customer focused. You always leave the store happy with your maintenance request attended to quickly and to a high standard.
Alex Millway
Amazing team. Had Matt look after to purchase a new mountain bike
Very knowledgeable and professional. Glad to join the trek family
Paul Clark
Matthew and the team at Trek Joondalup are extremely helpful, friendly and go that extra mile to ensure the customer service is second to none!
Tony Meyrick
Great service- always very happy with the service here.
Nick Fitzpatrick
Superb service, great products.
James Salmon
I recently visited Trek Joondalup and received exceptional service from Matt and Tom. Their expertise helped me find the perfect bike, even arranging for a medium size to be shipped from another store and promptly built, to ensure the right fit. Their dedication and professionalism made the entire experience enjoyable and memorable. I highly recommend Trek Joondalup for anyone seeking top-notch service and quality products. Thank you, Matt and Tom, for going above and beyond!
Paul HOW
Good service, Great product
Rhys Dillon
I had a fantastic experience buying two mountain bikes for my son and I from Tom at Trek Joondalup. From the moment I stepped into the store, Tom was incredibly helpful and patient in assisting me in finding the perfect bikes for our needs and skill levels.
He asked questions about how we planned to use the bikes and carefully explained the different features and components of several models that could work for us. He made some excellent recommendations without being pushy or overselling.
Once we settled on two great Trek Roscoe bikes, Tom helped properly fit each bike to our measurements and made adjustments so everything was perfectly dialed for my son and I. This was really appreciated!
Thanks to Tom's expertise and passion, the whole process was informative and stress-free. You can tell he truly cares about matching people with the right bike. I highly recommend Tom and the team at Trek Joondalup to anyone in the market for a new mountain bike. Top-notch service!
Paul Cattalini
Professional, Friendly and Helpful.
Thank you
Levi Brown
Really great shop,lovely energy and even better assistance.
Andy Day
Have used store a few times. Staff all very helpful & friendly
Dale H
Been in there 3 times and all 3 times the staff have been friendly, knowledgeable and extremely helpful. Have walked out every time with exactly what I need and the instructions on how to use it.
