Zak Wright
Breath of fresh air walking into a shop and being greeted by excellent friendly service from all the lads at Trek Joondalup. Matt shared a lot of knowledge answering my rookie questions about my new bike and setting me up with all the gear to get me on the road. Great team, will definitely be back for more gear.
Rob Klemm
Mat, at the Joondalup shop answered all my questions and made some good suggestions. I am now a happy ebike owner.
Troy Smith
Great bunch of blokes that know their stuff.
Definitely go there for for service and sales
Mike Thiessen
I found Mathew very easy to deal with nothing was too much trouble and very helpful.
Daz Wags
Awesome service went above and beyond to fit me for my new bike.
Can’t recommend them enough.
Margaret Cosens
Called in on Trek Bikes Joondalup on Thursday, Jasper was able to fix the problem on the spot and the pricing was very reasonable. Friendly efficient service, thanks!
isabeau Dailey
Had an amazing experience with Matt from trek Joondalup. From the minute we walked in to find a bike Matt was very welcoming, down to earth and easy to talk with. Very genuine salesman with a caring nature that makes feel confident with your purchase. The service at trek joondalup is next to none and we will definitely be back for any of our cycling needs. Amazing team, cheers guys!
Eileen Plumb
I don't normally post reviews however on this occasion I need to compliment these guys , Matt and Jasper. Their knowledge and customer service is second to none. If anyone is looking for great ,friendly and professional customer service then look no further than this dealership. 100% recommended !! Thanks Matt and Jasper for all your help and advice , Kind Regards Martin Plumb
Rog
Excellent service from Trek Joondalup. Matt and Jasper are friendly, knowedgable, professional and helpful. Not pushy, helpful with sorting out issues and set ups. Good guidance and advice, along with a smile and sense of humour. Highly recommended.
Darryl Khng
Fantastic range, excellent pricing, outstanding staff. Matt couldn't have been more helpful and was great to deal with.
Darryl Evans
Great customer service. Mat did excellent service on my bike, it has never ridden better.
Dylan van den Berg
Friendly and knowledgable
Steven Field
The boys at trek joondalup have always been very knowledgeable and accommodating, always very polite and happy to help. Wouldnt take my bike anywhere else.
Andrew Morgan
Great service! Always there to help keep you riding, nothings ever to hard.
Kyle Edmonds
Great bikes, great prices, great service.
Sally Grandy
Shout out to Matt and Jasper at Joondalup Trek and the fantastic service received today. No pun intended but they go the extra mile (and gear) in customer service and are wheely great.
I'd bought a pre-loved Trek bike and I needed lights and accessories and some advice. I took the bike to the store. Matt and Jasper couldn't have been more helpful explaining why the Bontrager Light ION 100 city set lights was best for my bike.
Matt and Jasper also very kindly offered me some cleat pedals and a bell for free - they were cast offs from another second hand bike.
Just for you Matt and Jasper a ditty:
At Trek Joondalup, service shines so bright,
With Matt and Jasper, everything's just right.
Their care and knowledge, they go above and beyond,
In every interaction, a special bond.
I will be back again!
Clayton Dudley
Absolute pleasure dealing with Matt and Jasper. Both extremely knowledgeable, professional and personable lads. Trek Joondalup is now my new LBS.. Thanks for all of your assistance and guidance this afternoon when buying my first dual suspension MTB. Keep up the great work guys!!
HIGHLY RECOMMEND!!
Layne Crompton
Trek joondalup is easily the best bike store out of any I have been to. They have very knowledgeable staff, and have great customer service. I couldn't make any changes to how the store is managed, as they are all highly professional. It's definitely worth visiting trek joondalup!
Peter Foley
Thoroughly professional, knowledgeable, experienced mechanic in Matt. Pulled me out of a difficult spot and went the extra yard. Thnx Trek Joondalup
DAVE WOULDY
Great service and lots of knowledge.
