Ashley Mouritz
Trek Joondalup are great. All of the staff are very knowledgeable, super friendly and efficient with repairs. Customer service and maintenance assistance from Jasper, in particular, has been exceptional. Trek are 100% customer focused. You always leave the store happy with your maintenance request attended to quickly and to a high standard.
Alex Millway
Amazing team. Had Matt look after to purchase a new mountain bike
Very knowledgeable and professional. Glad to join the trek family
Paul Clark
Matthew and the team at Trek Joondalup are extremely helpful, friendly and go that extra mile to ensure the customer service is second to none!
Tony Meyrick
Great service- always very happy with the service here.
Nick Fitzpatrick
Superb service, great products.
James Salmon
I recently visited Trek Joondalup and received exceptional service from Matt and Tom. Their expertise helped me find the perfect bike, even arranging for a medium size to be shipped from another store and promptly built, to ensure the right fit. Their dedication and professionalism made the entire experience enjoyable and memorable. I highly recommend Trek Joondalup for anyone seeking top-notch service and quality products. Thank you, Matt and Tom, for going above and beyond!
Paul HOW
Good service, Great product
Rhys Dillon
I had a fantastic experience buying two mountain bikes for my son and I from Tom at Trek Joondalup. From the moment I stepped into the store, Tom was incredibly helpful and patient in assisting me in finding the perfect bikes for our needs and skill levels.
He asked questions about how we planned to use the bikes and carefully explained the different features and components of several models that could work for us. He made some excellent recommendations without being pushy or overselling.
Once we settled on two great Trek Roscoe bikes, Tom helped properly fit each bike to our measurements and made adjustments so everything was perfectly dialed for my son and I. This was really appreciated!
Thanks to Tom's expertise and passion, the whole process was informative and stress-free. You can tell he truly cares about matching people with the right bike. I highly recommend Tom and the team at Trek Joondalup to anyone in the market for a new mountain bike. Top-notch service!
Paul Cattalini
Professional, Friendly and Helpful.
Thank you
Levi Brown
Really great shop,lovely energy and even better assistance.
Andy Day
Have used store a few times. Staff all very helpful & friendly
Dale H
Been in there 3 times and all 3 times the staff have been friendly, knowledgeable and extremely helpful. Have walked out every time with exactly what I need and the instructions on how to use it.
Phillip Madden
Super Service!
I had a flat on my ride from Neerabup to the CBD on my new E-Bike, I didn't have a to get the back wheel off in my bag. Thankfully I was only a 10min "quick" walk to the Joondalup store. It was almost closing time and the team, an in particular the mechanic, were all to willing to help me out. No matter which store I go to the Trek stores are always friendly and offer great service.
Once again, thank you for your help
CJ Coyles
Matt & Ben from the service section were outstanding in fixing my bike. They went above and beyond in helping me and sorting out my problem. Thank you guys!!!
Melissa langley
Jeremy and the team are fab! So personable! Best bike team shop I have been too! We have been there 4 times in the same month they were that good!
Fiona Walker
Everyone needs to buy there bikes from the amazing Team at Trek Joondalup! Thanks
jill liu
Friendly and excellent customer service⭐⭐⭐⭐⭐
ramesh naidu nook naidu
Wonderful service from Jeremy, reasonable pricing
Steven Rushe
I just recently bought the new Madone Gen 7 and I have to say, Jeremy and Tom could not do enough for me.
Three times I have been back so far for minor adjustments and still as welcome as the first day I walked in the door. Customer service at its best!
Maxim Lebedev
I came again to your shop and you did my day! You solved all my problems, thank you!
