duges66
Pleasurable purchasing experience Matt knows his stuff and took the time to set the bike up. Love the new bike.
Cosbro
Great product ....no pressure from sales person
Albee Tan
Awesome service, felt like advice and direction was for my interest, as opposed to just profit for the shop. Highly recommended
Miles Day
The team helped me put a bike in my car while I distracted the one who it was for excellent service. Thanks guys
Stuart Faulkner
Fantastic service and great advice
Natasha Dickson
Really friendly service, all the staff were helpful. Inclusions, bike services and warranty were explained well at purchase time. Really child friendly, ensured the bike was a good fit and adjusted seat height for us before leaving.
Jasmine Leighton
Couldn't be happier with the service that these guys provide! They're all super friendly & easy to talk to, their focus is to find what YOU want and what's best for you and your bike - rather than selling you something for the sake of a sale.
Recommend Trek Joondalup 110%
Thanks guys!
Steve Biglane
I liked the way we were dealt with from the moment we walked in the door. The salesman at the time i think was the manager, he knew the products and was very professional. The bike we bought was for my daughter so he showed her the range of bikes and set her up with one on display and let her test ride it. He initially didn't think there was one in stock so he took a walk out the back of the shop and found he had the colour and size we wanted. He had it built and ready for us to pick up the next day which was awesome. Thanks very much to the team at Trek Bicycles Joondalup
Dave Elliott
Great Bike Shop with friendly helpful staff members. This is my new go to for all things cycling. Awesome spot.
paul andrew king
Very happy with my townie Electra bike as it's designed to keep your back straight. As I'm a ceiling fixer from Kingsceilings&Renovations. This bike is making my body stronger for my work.
gordon webster
This is an excellent showroom with everything well laid out and room to move around. The Retail Team are all fantastic. They are on hand to advise, without being pushy and in your face. I bought the Marlin 7 and I love it. Jeremy was my point-of-contact on my many visits and he really made the whole experience about me making the right choice at the time I felt was right. I would recommend them to anyone and as the team have gained my trust, I can see no reason to expect better anywhere else.
Carl Heinrich Stroebel
awesome store
Alex Lassetter
Super friendly staff and excellent showroom for everything Trek related. MTB range is epic!
Ken Inman
Excellent service. Pleasant helpful staff
Tyrone Habgood
Great store, easy to get around. Very helpful staff.
handsome Anglo
They could learn a lot from Claremont trek branch on service ,manners and customer relations
Gareth Harris
I feel like they sold me a bike that doesn't really fit me
Diana Filipe
Very poor customer service. Arrived in store and no acknowledgment from the female staff member and no offer of assistance, she just sat at the register on the computer.
Went in specifically to purchase a bike, even had my son test trying for size and she still didn’t acknowledge or ask if we needed help. considering the store was empty when we went inside..
John Tollis
I now live in Joondalup and chose Trek Joondalup to service my road bike a month ago. The manager advised it couldn't be done straight away as he was short on staff. We called last week to ask for a status and did not get a call back. I went in today and there were five staff there and they were doing an on-the-spot service while my bike was gathering dust in the corner and had not even been started. I only put it in for a routine service and a new seat - and they couldn't do that in 4 weeks! will go elsewhere.
Hans Mohle
Promised to have a spoke repaired on Monday when I brought it on Saturday. Phoned at lunch time to follow-up at 12 again at 15:45 and again 16:15. Just to be told at 16:50 in store that it will not be done. I will not go to the Joondalup store again.
