Gareth Harris
I feel like they sold me a bike that doesn't really fit me
Diana Filipe
Very poor customer service. Arrived in store and no acknowledgment from the female staff member and no offer of assistance, she just sat at the register on the computer.
Went in specifically to purchase a bike, even had my son test trying for size and she still didn’t acknowledge or ask if we needed help. considering the store was empty when we went inside..
John Tollis
I now live in Joondalup and chose Trek Joondalup to service my road bike a month ago. The manager advised it couldn't be done straight away as he was short on staff. We called last week to ask for a status and did not get a call back. I went in today and there were five staff there and they were doing an on-the-spot service while my bike was gathering dust in the corner and had not even been started. I only put it in for a routine service and a new seat - and they couldn't do that in 4 weeks! will go elsewhere.
Hans Mohle
Promised to have a spoke repaired on Monday when I brought it on Saturday. Phoned at lunch time to follow-up at 12 again at 15:45 and again 16:15. Just to be told at 16:50 in store that it will not be done. I will not go to the Joondalup store again.
Joe Berry
Massively overpriced. Only interested in upselling to make you overspend.
Must be struggling under the new management. Was a much better store when run by Jeremy
Els Van de Veire
We have been loyal Trek customers for a few years. As Trek doesn’t sell bike carriers I bought mine at Anaconda. Whilst servicing my Trek bike, I was hoping for a mechanic to have a look at the carrier (as my previous one had broken down with the little one inside) to have a quick check (who else do you have to ask if a bike mechanic can’t do this?) Not even willing to listen to my concerns. Shut me off mid-conversation. No empathy, no willingness to hear me out. They also have no decent project management system. I was told to come in today but none of them knew about it. Not the first time either. Great place if you want to buy a bike. Not so much once you are a customer.
Ashwin #Utd for life
Sent my bike for a service and to fix my front wobbling tyre. They said it can’t be fixed but can change the wheel itself for $150. Did that and surprise it is still wobbling. Told them right there straight away and they can only say oh it’s fine a little one is not a problem. Left the bike there for two more days. Nothing was done to it and today when I got there to take it, showed the front tyre to one of the shop attendant again and his says nothing can be done as if it is my problem now. Very poor service and very bad customer service in that criteria. I will call head office customer service first thing Monday.
Jordano Hančin
As soon as I walked in I see one of the staff members swearing to someone on the phone as I think to my self should I even go here these people are so rude then I just walk out the door thinking to my self should I go to giant bikes
DeVilliers Malan
Worst experience in a bike shop in my 20 years of cycling. Guy was totally rude to my niece of 7 even before asking how he can help. Will never by from this shop!
Luke Jamieson
I went into this store last Sunday. Was in the store for at least 20mins. Was not greeted not offered any service and ignored by all staff members. Congratulations I'm never going back to your store.
Harley Ashworth
I’ve Been waiting 8 weeks for my bike
Melanie Carlisle
Jimmy Ockers
Sarah Perrott
Tiffany Lee Rouyen
Mario Arancibia
Fred Cappon
Lo Laurent
Chris Whincop
Simon Gidley
