Dale H
Been in there 3 times and all 3 times the staff have been friendly, knowledgeable and extremely helpful. Have walked out every time with exactly what I need and the instructions on how to use it.
Phillip Madden
Super Service!
I had a flat on my ride from Neerabup to the CBD on my new E-Bike, I didn't have a to get the back wheel off in my bag. Thankfully I was only a 10min "quick" walk to the Joondalup store. It was almost closing time and the team, an in particular the mechanic, were all to willing to help me out. No matter which store I go to the Trek stores are always friendly and offer great service.
Once again, thank you for your help
CJ Coyles
Matt & Ben from the service section were outstanding in fixing my bike. They went above and beyond in helping me and sorting out my problem. Thank you guys!!!
Melissa langley
Jeremy and the team are fab! So personable! Best bike team shop I have been too! We have been there 4 times in the same month they were that good!
Fiona Walker
Everyone needs to buy there bikes from the amazing Team at Trek Joondalup! Thanks
jill liu
Friendly and excellent customer service⭐⭐⭐⭐⭐
ramesh naidu nook naidu
Wonderful service from Jeremy, reasonable pricing
Steven Rushe
I just recently bought the new Madone Gen 7 and I have to say, Jeremy and Tom could not do enough for me.
Three times I have been back so far for minor adjustments and still as welcome as the first day I walked in the door. Customer service at its best!
Maxim Lebedev
I came again to your shop and you did my day! You solved all my problems, thank you!
Stephen Helm
Very friendly and excellent customer service. No rushing you when making a decision on the correct bike. Definitely recommend Trek Joondalup
brian prosser
I recently purchased a bike from Trek store Joondalup, the bike is absolutely amazing to say the least . The customer service was second to none these guys really know their stuff and went above and beyond to answer all my questions and hook me up with some awesome quality products including a special order all organised at the drop of a hat .
Jez and Tom were two main gentlemen looking after me so a huge thank you from me for yours and the crew for all your ongoing support !
It’s a 10 star and two thumbs up rating from me ! ! ! Cheers Guys
Brian
TONY Kafourous
Awesome service from Jeremy and Wayne again, always a good experience.
Jack Oldham
Amazing customer service
Craig Waters
Wicked service!!! The Boys give sound advice and at a more than reasonable cost! “ definitely my Trek store of choice even though it’s not our local we have been going to the shop for years My Wife and now daughter both ride Trek bikes and love them
Monica S
Wow! I just called to ask a question about my beloved Townie that I brought from over seas. I was so impressed with Tom’s customer service! The genuine interest in helping me and his knowledge was such a nice change of pace. Tom just brought in a new customer! Thanks for bringing a smile to my face, it’s so lovely when people take pride in what they do! Cheers!
David Horton
Always friendly and professional service from Jeremy and his team at Trek Joondalup. They go above and beyond to help out their customers. Service how it should be.
CCM “Perth Saddler” Milne
Excellent customer service. Jeremy is a legend, such a knowledgeable and friendly Guy. Thanks Trek Joondalup
sim roo
Awesome guys. Great service and help.
Graeme Macey
Trek Joondalup team are excellent the customer service was faultless, the product knowledge and advice 1st rate. So impressed I have also bought a bike for my wife. Keep up the great work
SportBike Rider
Grate experience overall. Costumer service in Joondalup store is always amazing. Will recommend this store to everyone .
