I had a fantastic experience buying two mountain bikes for my son and I from Tom at Trek Joondalup. From the moment I stepped into the store, Tom was incredibly helpful and patient in assisting me in finding the perfect bikes for our needs and skill levels. He asked questions about how we planned to use the bikes and carefully explained the different features and components of several models that could work for us. He made some excellent recommendations without being pushy or overselling. Once we settled on two great Trek Roscoe bikes, Tom helped properly fit each bike to our measurements and made adjustments so everything was perfectly dialed for my son and I. This was really appreciated! Thanks to Tom's expertise and passion, the whole process was informative and stress-free. You can tell he truly cares about matching people with the right bike. I highly recommend Tom and the team at Trek Joondalup to anyone in the market for a new mountain bike. Top-notch service!