Steven Harwood
Great knowledge, Justin was extremely helpful,
Dan Porter
Quick, professional and friendly service
Deslinder Bal
Tom P from Joondalup- knowledgeable and patient. Exceptional service
Marc Morgan
Professional friendly staff.
Katie Britton
My husband recently was fortunate to buy his ultimate dream bike. It was a long process, with him agonising over colour choice for MONTHS! He made regular visits to the Joondalup Trek store discussing, and rediscussing his options. At that point, it was still just a dream. Regardless, Trek Joondalup greet him with enthusiasm and answered his endless questions happily.
When finally came the day that we could order the bike, Trek Joondalup helped us organise a little surprise party in-store for him, and joined the celebration as if it were their own bike!!
When the bike arrived, the level of enthusiasm in the store was amazing. For my husband, purchasing this bike has been a journey, and this team made it epic for him from the start.
Anytime I went into the store, for any reason, the staff were very friendly and welcoming. They were quick to help, knowledgeable and happy to ask a colleague if they weren’t sure.
This is a group of people who clearly love what they do, and do it well. If you want great customer service, an excellent bike (or accessories) and great servicing, this team are for you. Jeremy, you are a superstar. Thank you.
Adam Levak
Just bought a bike here from Benny. Knowledgeable and genuine sales rep/bike technician who was genuine and honest which is what I want.
Bikes are quality with solid components. Better to spend the money and get something quality then have issues later which will cost even more $$$.
Very happy with my purchase and customer service is impeccable!
Christopher Giannasi
The staff here are amazing! So nice and helpful. Were amazing with my two young sons. All the products and servicing have been outstanding.
Cameron Everett
Great customer service, good quality bikes and supplies.
Nathan Tonich
Fantastic service as always thanks guys.
Pete Barley
Excellent service and knowledge from a friendly crew. Highly recommend Trek Joondalup to all.
Veronika Frkalová
Very helpful and friendly staff.
Jimmy Gorman
Had the best experience with Jeremy helping us size up a bike for our 3 year old Daughter, I highly reccomend Trek Joondalup if you or your little ones need a bike
Ken Poliran
Service is great. Staff (Jeremy) is friendly and accomodating to questions. Could improve more if system/software if what components are compatible when requesting to upgrade.
Martin Kingsbury
Thank you to Matt for the outstanding service on the front & rear suspension of my Rail 9 and for the following up on required parts and for the communication back to me. I will highly recommend Trek Joondalup for sales & service in the forums I am a part of and will also be taking my other bikes there for Matt and the team to attend too. Thanks
Sea Poked
I was immediately attended to and, despite taking up two hours of Tom's time, he was a pleasure to deal with and I believe both Tom and Jeremy (owner) had my best interests in mind. Would definitely go again. I bought a Marlin 5 with accessories.
Hannah Bike
Super friendly and knowledgeable team, they fixed my bike and showed me how to do it myself in the future.
Would definitely go back for anything bike related, waa very satisfied with my experience.
Liam Keegan
I have purchased a new top Fuel and new Emonda bikes through Trek Joondalup and had a warranty claim on my 2011 Trek hardtail carbon mountain bike, Jeremy and the guys at the shop have been fantastic never a problem happy to explain everything and the warranty outcome on the hardtail even though 10 years old i was extremely happy, Trek have been fantastic and backed their product. Awesome bikes and shop
Marc Ramsay
I was my first time in store. All of the guys I spoke to have great customer service and were very friendly. Also gave me all the options and did not push into anything. Very helpful and will definitely be going back.
Herman Olivier
Awesome team that is willing to help and share knowledge. Store is well equipped with bikes and parts, highly recommend.
Brittany Goff
Extremely friendly and helpful staff member Jeremy. Let my 3 year old son try out all the bikes, very informative, engaging and professional. Will definitely be purchasing and servicing our bikes here. Well worth the price, never felt pressured to purchase and was not rushed.
