Zak Ferguson
I like it because it is at good prices
Chris Johnson
I have just put a deposit on a new Trek Rail 9, Just wanted to thank both Jeremy and Tom, Great service with great knowledge. Really appreciated it. Cant wait to get hold of the new bike.
Mervin van der Linde - PVT
Big thank you to Jeremy and Tom for setting me up with my new ride. Outstanding customer service, the best I've had in a very long time.
The guys here are so helpful, kind and knowledgeable.
Pardeep
I went to the store for Stem Riser Extension and other parts for my Bike. Excellent Customer Sevice and huge range of products to suit everyone's needs.
BIG Thanks to the Gentleman with Long hair ( sorry I forgot the name) was super friendly and helped to replace some parts straight away.
Kevin Foster
Great service. Great people.
Louise Hyam
The guys here are Legends! So helpful, kind and knowledgeable. Im looking forward to getting out on my new bike. Thank you again
Jasraj Ghaleigh
Amazing Service. Recently went in the store to buy a bike for my daughter. The store did not have her size in the model we were after. But the assistant found one at a different location. Which we got - Thanks.
I then went in looking for a bike for myself. I dealt with Jeremy - What an awesome guy he is. Unfortunately the store didn't have the right size of bike. Jeremy spent ages looking for one - but there was nothing available for a few weeks.
For me this is where he went over and beyond .... he wasn't pushy on selling me a Trek Bike - instead (knowing I wanted a bike ASAP) he suggested an alternative store (non Trek) and gave me advice on what to get in terms of size, colour, etc. When shopping around I had a few people trying to put me on a bigger bike. Thank god I had Jeremy's advice.
I even went in today for other bits... Jeremy again was all too happy to help and advise and took the time to help me.. again going over and beyond.
Trek Joondalup/Australia - you are lucky to have this guy in your store. I am lucky to have bumped into him.
Needless to say ... I got a myself Trek bike (be it from a different Trek store) but I will be using Trek Joondalup and Jeremy in the future for all my biking needs. Amazing guy and amazing service.
Rory McPherson
Really great service from the team, I had a problem with a new bike, and the guys sorted it all out and then some, can't ask for more.
Rosemary Dwyer
Excellent service from Ian. I was after some parts for my Thule bike rack and he went out of his way to check with the manufacturer if they were available and got them delivered to the store. He also helped me with recommending a lock for my e bike. It also seems to be a well stocked store and good layout.
Much better experience than I had at 99 bikes in Joondalup!
Duncan Edmond
Great bike shop, staff are very knowledgeable and friendly. Top place to buy bicycle accessories
Rodney Davis
Amazing customer service, super friendly staff who are highly experienced and knowledgeable.
Highly recommend
gazmanofaus
Trek Joondalup has come through once more. Had a fall in a group ride and the Emonda needed some obvious repairs as a safety once over. The mechanic, Wayne, did a a great job and treated my ride as if it was his own. Obviously take great pride in his work, and nice bloke to boot. Picked up a new Velocis MIPS lid to replace my smashed Giro, and its a beautifully finished comfortable bit of kit. Ready for the Dams challenge. :-)
Roger Davies
Great store, loads of floor space, good variety of product and clean. Has a great feel. Store manager is super friendly and very helpful and always makes you feel welcome.
G Mcc
A* Great experience
Mick Van
Wow. Awesome customer service the best I've had.. Highly recommend this shop.. Jeremy know what he's talking about and more than happy to work with you 10/10!!
Serge Malakhov
Awesome stuff, great bikes!
Andrew Shearman
What can I say from the time I walked in the shop I was acknowledged as staff were busy.
When I was served It as if I was family.
The guys know their stuff they make sure you are aware of what you are buying and it's full operation and safety.
Highly recommend.
Kevin Ward
The service was good from the first day coming in for advice and a bit of a test cycle, to the next day when my son made up his mind on his new MTB.
No hard sell and real focus on working with us to find the best ride for my son. Minor downside was on the test / advice day a medium bike with a smaller saddle seat post was used. Unfortunately this wasn’t discussed again on the day meaning the standard seat post is just a little too tall for our son to ride comfortably.
All in all, good service. Can’t recall the name of the fella that assisted us in Joondalup but for passing on our thanks, he’s the guy covered in tattoos - he connected well with both myself and my son showing good patience along the way.
Berni Cameron
Great Service and great bike
Joe
Great selection of bikes and accessories, very helpful friendly staff.
