I wanted to share the great experience we had with Austin at the Trek shop in Encinitas. He was incredibly professional and patient, helping us tune up my daughter’s old bike. Austin didn’t just fix the issue; he took the time to explain how we could maintain it at home, which was really helpful. The bike had been sitting in the garage, covered in spider webs and dust, but Austin went the extra mile by cleaning it up and making it shine like new. That attention to detail made a big difference. Thanks to Austin’s excellent service and positive attitude, we ended up buying a brand new bike for my daughter, and she couldn’t be happier. There are plenty of shops that sell bikes, but it’s the service that truly sets one apart. Because of Austin, we’ll be coming back to Trek in Encinitas for all our future bike purchases. I’ll definitely be recommending this shop to my friends. Thanks, Austin!