memem
We ordered a ZLINE Island Range Hood (GL2i-42) in October, when it was on deep discount from the Range Hood Store. We had no place to put it, unpacked, at the time, so we stored it in our garage. Unfortunately, the delivery company seems to have mishandled it, so when it arrived, I noticed an indentation in the main box (with the actual hood) and did open that box enough to see that there was no damage to the hood on that side. But when, a couple weeks later, we opened the box for the extended chimney, it had been bent at one end. The box had a small indentation, but at the time, I didn't think anything of it, as it wasn't severe and the heavy cardboard had not been broken. I called Zline and
explained the situation and emailed photos. The rep ordered a new extended chimney, which arrived in a couple of weeks. We had multiple weather delays on our end, so it was a few more weeks before the hood got installed.
Note that, as others have said, there are a couple of places where the instructions could be clearer, as they leave out a couple of steps (which made my contractors jump to the wrong conclusions about the order of assembly, which I had to persuade them were incorrect), and also a cinch for the extendable exhaust piece. Fortunately, my contractor had the equipment. He also added several more screws to hold the unit in place to the ceiling. That seems a prudent
step, and Zline should include more.
Once it was finally installed, it seems to work OK. It is louder than expected, especially for the relative air draw, but we don't use it every day, so we can live with the noise, which is louder than other over-range wall fans I have heard. Design-wise, no complaints. Visitors have said that it helps define the open kitchen and they like the look.