Yesterday I needed help because I couldn't get the pilot to light. I stopped into Doodlebuggers and explained.my situation. Everyone, and I mean everyone, in the office was trying hard to get someone to resolve this issue. A technician was on his way home to see his daughter's recital but was kind enough to stop by my house first and within minutes my fireplace was up and running. I am so impressed with the service I receive every time I go there. Thank you to all the people at Doodlebuggers.