My husband and I arrived about 20 minutes before closing time after driving from our home in Mississippi about 2 hours away. We were immediately greeted by Jonathan. We told him what we were looking for and apologized for getting there so late. He told us it was no problem and immediately started showing us the products they had in stock and telling us about things they could order. We did not feel rushed in any way even though it was closing time. Jonathan took the time to look up information on the things we were interested. He explained the differences in the fireplaces. After we made our purchase, he personally loaded our fireplace into our vehicle. We were very pleased with the service and with our purchase. If I owned a business, I'd want Jonathan working for me.