4.9 rating out of 219 reviews
Mohammad Karimzadeh
I truely enjoyed buying a bike for my son here. The staff was absolutely patient, kind and respectful to us and guided us to the best choice we could get. The bike is fantastic, its Trek after all. He also patiently helped us load the bike onto the car which he really did not need to do. We first purchased the bike online and were picking it up in the store but noticed the bike is too small, the staff returned it for us and got us a bigger bike which was actually less expensive and I got my money back! I mean, how can one get a better experience in a bike shop?
Marc Schwartz
Always friendly, responsive, and prompt, including for difficult requests and servicing a custom bike from small company. I can always count on these guys, without a doubt my preferred for local bike shop for all needs.
Daniel Zube
Very knowledgeable, trustworthy, and transparent bicycle mechanic services!
haider inam
Great experience. Friendly, competent, and professional staff. They helped me with the frame warranty on my FX2 and got me a new Domane replacement within a week.
Steven Peterson
Took my old Single Speed Masi to be overhauled and Addison helped me go through what I wanted to do.. he basically rebuilt the bike..
It came out perfectly.
So glad I found these guys to do my service..
Friendly and knowledgeable..
Definitely recommended!!
Christian Clay
Very knowledgeable and friendly!
Matthew Gunn
Service staff did a great job of prepping bike for winter riding (mudguards, tire swap, etc...) plus drive train clean etc....
Pickup was available when scheduled.
Jenna Sunshine
I've had great experiences every time I have been to this Trek store. The staff are ALWAYS nice, knowledgeable, and super helpful, and most importantly, I feel safe riding my bike after talking to them. They've given me information and shown me things, and never act condescending or dismissive. Once when I was worried about something, they looked at my bike and made sure it was safe to ride until I brought it in for a tune-up & break pads. I always feel absolutely confident that my bike is safe to ride after I've talked to them.
Derek Martin
Great shop. They do excellent repair and maintenance work for all brands of bikes, not just Trek. Prices are reasonable, and they will help you out quickly if you think something needs to get tweaked or checked. Great place to buy a bike as well. Cool, friendly employees who devote themselves to the various forms of cycling so they can offer you the insights you need when you are shopping, getting repairs or just trying to learn more about maintaining your bike yourself or to discover new places to ride.
They worked on my Cannondale Topstone gravel bike for 2 years, until I got hit by a car, and then they did a great job assessing the damage and providing a quote and valid reasons for the driver's insuarance to replace that bike with an equivalent Trek Checkpoint. That Checkpoint is a great bike, even more capable off road than my Topstone due to wider handlebars and perhaps other aspects of the geometry. They set it up tubeless too, and I have enjoyed that. [Although I must add that it seems the latest Checkpoint models have now gone to 1x chainrings and I am not a fan of this - I use mine as my commuter/shopping/everything bike as well as for off-road riding for fun so feel like I need the higher ratios 2x offers and am glad I got one of the last ones like this.] I also have a steel-frame Schwinn LeTour 10-speed from 1980 or something that was a finicky bastard but they got working well enough that I could ride it to Wachusett and back, it was my main ride while my accident stuff got sorted out, and it is my bike for long pure road rides. They have worked on my son's 24" Giant XTC jr kid's sorta (rigid fork) mountain bike as well.
They have some great mountain bikes. I test rode a Fuel EX from this shop on the Fells orange loop and loved it, will buy this or some other downcountry or xc model once I sort out storage in my apartment building for it. The Madone looks like an amazing road bike too - also want.
I've been holding out on this review since I don't want them to get so busy that they are backed up when my bikes need work, but they deserve some recognition. I had lots of issues finding a good shop in the area before I found them.
Tess Torregrosa
The bike repair shop has a great staff that are super knowledgeable and fair on what you need to get done. I’ve always been very happy with the service so I had to make sure to send 5 stars their way.