Sahil K.
I have a relatively humble (compared to their selection) Armogan wristwatch that has some sentimental value to me. I bought it somewhere else the first time I got a bonus, as a symbol that I'd earned the right to a decent watch, even though I didn't necessarily need the bonus to afford it. But I've gotten it serviced a couple times here, and they always made me feel valued as a customer even though I wasn't spending much. The first time they kept it to change the battery as it needed a special tool - they cleaned/polished it, deep cleaned the suede, and pressure tested it as well. Just today, the dowel that holds the strap and connects to the two lugs just up and died...I walked in, and they took care of it absolutely free of charge, even though I'd told them I didn't buy the watch from them. I felt so valued even though I hadn't made a purchase, and that is increasingly rare in today's world.