Burlington Fireplace Reviews
Brandy Bohman
Excellent service. Communicated when enroute, arrived on time, very tidy/no mess. Jeff was very professional. Pointed out potential issues to watch for and gave helpful tips for use of our fireplace. Thanks, Jeff!
Michael Dian
Jeff was very friendly, knowledgeable and informative. I had mentioned a concern and he took the time to not only address it, but to explain the situation.
Sally
Had Jeff do our annual gas fireplace maintenance & we were very pleased. Nice guy! Very informative & easy to talk to! Thanks!
Chris Batterman
Mike did an excellent job cleaning both of our gas fireplaces. I would highly recommend Burlington Fireplace.
Scott and Nancy Peterson
The other positive reviews here are accurate. We can't say enough about the exceptional work by Burlington Fireplace and Solar, from first contact at the showroom to completed project. We went from a blank wall to masonry gas fireplace that's a work of art. Customer service is exceptional at every step and transparent all along the way to completion. Craftsmanship and meticulous attention to detail on the build out. And they keep everything exceptionally clean from start to finish. Staff is helpful, courteous and customer focused. It appears everyone loves their work and what they do. The genuinely care.We waited decades to do this project and the Burlington staff made a dream come true. Happy with product, service and results!
Mark Schildt
Consistently excellent and professional work. Highly recommend!
Linda Shea
We recommend Burlington Fireplace & Solar for a gas fireplace. The fireplace is of excellent quality and the customer service is very good. Justin just did a fireplace cleaning and service for us. He was very polite, friendly, patient and answered all our questions. He was very efficient and knowledgeable. Highly recommend.
tatuaggio spesso
Cleaned and checked out fireplace, cleaned vent, explained very well how it all works, highly recommend
Chris Tillman
Had my gas fireplace serviced by Justin through Burlington Fireplace/Solar. Very professional and reviewed the remote control with me which was very much appreciated! Fireplace looks great! Will recommend to anyone with a gas fireplace!
toy yar
Overall, I am extremely satisfied with the service I received from Justin. His professionalism, expertise, and dedication to customer satisfaction are commendable. I would highly recommend Burlington fireplace to anyone in need of fireplace maintenance or repair.
Heidi Abernathy
Jeff was very professional and did a great job at cleaning our fireplace.
Erika McCue
Jeff and Joe were amazing! Quick, Friendly, and able to work with large dogs watching their every move:). Thanks guys!
Carrie Bence
Ben,Matt and Bob were very pleasant and friendly, not only was the job done perfectly they also cleaned up and enjoyed the company of my dog. Would recommend Burlington Fireplace to everyone
Carrie
Phil Holland
Justin called 20 minutes before arrival. He arrived at the scheduled time. He was very friendly and got right to work. He did a good job and left our place very clean. I would highly recommend Justin and Burlington Fireplace.
Peggy Black
Great experience with Burlington. Knowledgeable, efficient installers. Looks fantastic.
Mark Marinelli
Once again Burlington Fireplace did not disappoint! We are so very happy with our wood burning stove. From initial contact, sale, install and service this is an excellent business with a super staff. Today we had our first annual cleaning. Justin was the tech. He called and let us know when he would arrive and was right on time. He was friendly and efficient and also took time to explain exactly what he was doing and why and what his findings were during the wood burner cleaning. We will absolutely request him for our annual cleanings. I hope Burlington Fireplace knows what an asset he is to their work group. I’m betting they already know! Thanks again!
Terry Marinelli
Our Craftsbury wood stove was installed December 2024. Today was our end of season chimney sweep. Our appt was confirmed and Justin arrived on time. He answered questions, made some adjustments and completely cleaned everything. He showed us pictures of before and after and discussed ways of adjusting future burns. Justin was very professional and friendly. So glad we chose Burlington Fireplace as their staff and customer service have been exceptional!
James Bain
Jeff serviced my gas fireplace Tuesday May 13. I thought the remote control had died. He checked it and checked out the FP. Jeff found that the Arch IPI Gas Valve was not functioning correctly. He clearly explained the problem and replaced the Arch IPI Gas Valve. He then cleaned and serviced the FP and tested it to confirm that it operated correctly.
While the Gas Valve replacement was not inexpensive, it is worth it.
Jeff is a good communicator and possesses very good customer skills.
Overall, very satisfied. 5 stars.
Jim B.
Linda Duke
Jeff was awesome!!!
Kathy Linning
I had a fireplace glass door and gas logs installed at my home. It turned out beautiful. The salesman Zach and installer Jake did a superb job. They accommodated my schedule. They were polite and knowledgeable and knowledgeable cleaned up after the job. I highly recommend Burlington Fireplace!
