Burlington Fireplace Reviews
Chad Anderson
Mike was both informative and friendly. Explained things in a way that was easily understood. Will call again for maintenance needs.
Mark Garski
Prompt and quality service, Jeff was good explaining the work he performed to get the fire place checked for upcoming heating season.
Travis Reed
2024 Update: They have been great for chimney and fireplace maintenance. Jeff was clean, helpful, friendly, and informative on care and upkeep.
2019: From the phone call to the Level II Chimney Inspection, Burlington Fireplace & Solar was great. When I was interviewing general home inspectors before buying our home, a couple recommended a Level II Chimney inspection since the fireplace was the primary source of heat in the house. They were friendly on the phone and able to schedule the inspection in a few days (the clock was ticking on our home purchase timeline). The technician was friendly, laid down a dust mat, vacuumed out all the ashes (kept the area very clean), removed the smoke shelf, he was very thorough in the inspection and showed me the pictures from the camera that went up the chimney. He was able to give me a thorough introduction to the fireplace. He checked the air shutter and the blower. I would highly recommend Burlington Fireplace & Solar to others and would definitely use them again.
Robin Bliese
The technician who came to our home to do an annual inspection of our gas fireplace was very friendly and professional. We were very pleased with the information he shared with us and he answered questions we had for him. He took precautions to keep the area clean and vacuumed up after he was done. When he left we were feeling comforted knowing our fireplace was ready for another year of use.
Therese Brannon
Tim and Todd were awesome professional and knowledgeable. Tim helped me understand the inner workings of our gas fireplace as well as the different settings on the remote. Tim went above and beyond and both were a pleasure to work with.Clean and professional. Burlington Fireplace has great employees with alot of expertise. We are doing the stone so photo is without. I LOVE my new fireplace. Thanks!
Jean Fox
I think it's a great company. Very professional. The guys were great to work with. Answered all my questions and were very helpful. Ricky and Lance did a great job! Highly recommend if you looking for a fireplace!!
Nino Piller
Outstanding job, Justin and Jeff were very professional and left the area spotless
Patti Stindle
Thank you Justin for taking care of my fireplace problem and cleaning the fireplace. You were very professional and answered all of my questions.
Gina Ford
Thank you Justin for your awesome service and great job cleaning our fireplace. See you next year!
Tim Erickson
Mike and Chis did a great job getting our fireplace cleaned up and working properly. Had not been cleaned in 10 years so we are going to have them check the system annually to make sure it’s right.
Megan Novak
Tim, Todd and Matt did a stunning job on installing our wood burning stove! And Zach handled our last minute purchase really well. Would absolutely recommend them any time!
Kyle Stohl
Chris did a great job of cleaning my fireplace! It looks brand new!
Alyson Horton
Burlington Fireplace keeps my fireplace in great working order. Each year the technician they send is friendly, knowledgeable and they always keep the area clean. I highly recommend Burlington Fireplace.
Gloria Dobogai
Excellent work. Very nice installers, cleaned up and explained everything..
Hattie Mitchell
Jeff was friendly while being professional.
He took his time explaining what he was doing. He took time to make sure his work area was protected .
Donna Geiger
To: Rich, Burlington Fireplace.
We recently (this week as a matter of fact) had our original fireplace insert and surround redone with one of your insert products.
We want to say how pleased we are are with the new unit, new stone surround and the limestone hearth.
It's absolutely beautiful.
From the first visit to your showroom until the last step was finished, we were treated with kind people.
We would truly like to say "thank you" to Mason and Dylan, the installers. You could tell they take extreme pride in their jobs. They were meticulous in each step they did and it shows in our finished Fireplace.
They answered all our questions and were patient when we may have asked again. They went above and beyond.
Thank you again Burlington Fireplace, we would highly recommend your company to others.
Donna & Ken
larry beier
Mike was awesome. We are now returning customers because of Mike.
Bud
My experiences with Burlington Fireplace has aways been good and that continued with there most recent visit when Justin came and did a maintenance and check up of our gas fireplace! Covered his shoes and put down a covering in front of the fireplace to protect our rug. He also made friends with our dog who can sometimes be a pain in the butt because he thinks everyone comes to just see and pet him!
jerry janecek
professional, courteous and cleaned up the job. James & Graham
Laura Marran
Here’s two reviews in one - an update from our recent annual service, and my original review from installation. Both easily earn 5 stars!
For our annual fireplace check, communication was great, and Burlington was flexible when we had to reschedule. Chris kept us updated on arrival time, was very courteous and thorough making sure everything was ready for winter.
Here’s my original review, which still holds true:
From the first contact to right now while I’m sitting in front of our beautiful gas fireplace, Burlington Fireplace has been absolutely excellent. Zach walked us through all the many options and what we ended up with is perfect. The crew of Paul/Todd/Dylan handled obstacles in installing a new unit into a nearly 100-year-old home (with a super-tall chimney) with ease, and didn’t leave a trace - it just seems like it was always here! When there was a slight glitch with the remote when we first used the fireplace, Zach again was able to help us remedy it immediately. Pictures don’t do it justice, our Kozy Heat fireplace is stunning and so effective. We are so happy we chose Burlington!
