Burlington Fireplace Reviews
Kim Schmidt
A truly wonderful company! We have had an all around "great" experience with this team of professionals. They are very organized, tidy and so pleasant to work with. A great company and a great group of people.
Pat Madsen
Justin and Jeff did a fine job. We expected Mike who we had requested but have no complaints with Justine and Jeff. Thanks Guys!!
joann wargin
Lucas was very courteous and friendly. He cleaned
our fireplace and made it look like new.
good service for the price.
Beth Erfert
Giving a huge shout-out to Mike! I called Burlington Fireplace back in August, looking for service on a direct-vent heater. I'd had the heater for about 10 years, had constant problems with it, and had gotten somewhere between little and no help from the place I bought it. In fact, their service guy had come THREE TIMES between June and August and had accomplished nothing. I wasn't sure if I was even in Burlington Fireplace's service area (I'm in Menomonee Falls) but they promptly replied to my inquiry and scheduled a service call.
Mike arrived on time and almost immediately found a likely cause for the problems. He explained fully and clearly what was going on and what needed to happen. He was also very clear that since he hadn't been able to safely run the heater, there was the possibility that there could be additional work needed, but we wouldn't know that until he'd done the initial repairs. I appreciated that--surprises are not good in this situation. The parts were ordered and a second visit was scheduled after they arrived.
Again, Mike arrived on time. Although some of the replacement parts had arrived damaged, he was able to make the stove both functional and safe for use in the interim until another set of parts could be installed. This was HUGE for me, since the weather is due to turn chilly in a few days and this stove is my heat source. He once again explained clearly and fully what he did, what would be optional repairs in the future and that yearly maintenance is suggested as well as letting me know when to check for discounts on that maintenance service.
The repairs have not been inexpensive, but it is so worth it to me to not have to worry about the safety and functionality of my heater. Mike did a great job of educating me about the heater and how it works as well as some of the differences between LP and natural gas. I would give 6 stars if I could. Thank you so much, Burlington Fireplace and Mike!
Edit July 2024: Last fall, after finishing the repairs to my stove, Mike recommended yearly maintenance and said there was a special that ran from Memorial Day to Labor day. He also recommended replacing a gasket at that time--not an urgent matter and one that could be combined with the maintenance to save on trip charges. He came out and did the maintenance as well as the repair, once again arriving in the promised time window and completing the work efficiently. It was great to have a stove that worked properly last winter as well as to anticipate a problem-free heating season again this year. Thanks again.
Blayne Johnson
Justin and Chris did a great job. I called the day prior to voice concerns of my work schedule and I couldn't wait around much the following day. They called ahead and helped me out with when they would arrive so I could get to work on time. They personable, answered my questions like it wasn't an imposition, and cleaned up afterwards. Hard to find with contractors these days.
KaJa Furmanek
The technician that did a summer tune up of fireplace was super. Very friendly to me and our new dog, who is afraid of males. Very professional in all areas. The service was down on the schedule day and time, just as they said it would be. We have had nothing but great service and installation from Burlington. We are so glad we found them.
Fay Tichy
Justin and Chris did my yearly checkup on my fireplace. I did appreciate their friendly and efficient way they were as they made sure I will have a fireplace I can enjoy this coming year. Burlington Fireplace is the only company I call to service and check my fireplace.
Stephen Lee
Quick and easy scheduling. On time service and great results!! We had two gas inserts cleaned and now look like new!!
Thanks
Kenda Buxton
I have used Burlington Fireplace twice in recent years, and both times the experience was positive from my inner-action with the staff when setting up the appointments, to the service techs coming to my home. Most recently Justin and Chris came to re-light a pilot on a gas fireplace for me, and to clean the unit. On the day they were scheduled to come, they called prior to arriving to let me know they were on the way, arrived on time, and while they were here let me know what the issues were and what they'd be doing and how long the work would take. They took their shoes off when entering my home, (though I didn't ask them to do so) and turned the lights out in the basement family room when leaving. Even the man I'm married to doesn't do those things! LOL I appreciate Justin and Chris for the work they did, and enjoyed their customer-service oriented personalities. I highly recommend Burlington Fireplace's staff for their knowledge and customer-service skills.
Robin Piper
Justin and Chris did an excellent job with the cleaning and maintenance of my gas fireplace. And fast too. Great service.
Jules Gozdowiak
I had my gas fireplace insert cleaned. I have it cleaned and checked over each summer. My techs, Justin and Chirs were great. Notified me when they would arrive. Checked the unit and cleaned it. They were in and out in a flash and my fireplace looks beautiful. I love the peace of mind in getting it cleaned and checked. Thank you, Justin and Chris!
Jim Essman
Quick and friendly service!
Steve Marovich
Burlington Fireplace performed its annual maintenance check on my fireplace in July 2024. This procedure involves vacuuming dust from the system and running a basic systems check. For $100-150 a year, I think it's money well spent. My tech in 2024 was Justin, and he did a fine job and completed the work in about 15-20 minutes. Above and beyond the call of duty, he even helped one of my neighbors get ready for a real estate showing by reattaching a closet door!
pat bellovary
Justin and Chris arrived today to perform a chimney cleaning and fireplace inspection. They were both very professional and knowledgeable about the work they were performing. They were very efficient and respectful of the premise. Excellent job!
Dave Leicht
Mike and Chris did an excellent job of diagnosing the problem and fixing our fireplace. Mike was able to fix the problem temporarily until a new part could be ordered and a permanent solution could be achieved. Many thanks to Mike and Chris!
Nancy Hollinger
Justin and Chris did an outstanding job cleaning my fireplace! Both were knowledgeable, polite and friendly.
Lynn Marzinski
Burlington fireplace cleaned all 24 of our HOA's fireplace vents and covered them with steel mesh so birds can no longer make nests in them. They were efficient, friendly, knowledgeable, and they did a tremendous job. The price we paid was less than we expected and the work is the highest quality. Justin and Lance did a wonderful job! We are very well satisfied.
Pauli Owen
We could not be happier with our new converted gas fireplace from wood by Burlington Fireplace, Wow, and only a day and a half to install!
Katie G
Justin and Lance did a great job at my condo complex with cleaning fireplace vents and placing on screens. Really nice guys who showed up on time and finally fixed our issue once and for all with birds nesting in our vents. The last person to tackle this project didn’t do it correctly, but they got the job done. Thank you!
Aracely Lawrence
Awesome service for wood burning stove cleaning and chimney sweep. I have been a repeat customer for years and bought my wood burning stove with them too.
