Burlington Fireplace Reviews
Marsha Scharnek
Lucas was very respectful , efficient and polite.
Val Juricic
Mike did an amazing job with our fireplace and represents Burlington incredibly well!
Allen Schoenleber
On time, very courteous, everything left as they found it, covered all aspects of how to operate product
Scott Quigley
These guys are professionals! Great experience with Burlington Fireplace. They were helpful with our schedule and getting into our house to see what we had to work with John got to the store early as promised to help us choose a fireplace that worked best for our home followed through with everything he said he was going to do And fun to work with. They had an opening early called us to see if it would work and installed the new fireplace. I had a schedule and we’re very thorough with directions on how to use the new unit. We are very pleased and would use them and recommend them without hesitation. They were awesome! They also sold us a smoker. They put it together and delivered it along with informative stories on how they used it the employees there purchase their products and use them so they can speak with knowledge. I was impressed.
Annie Schroeder
Excellent communication and upfront about pricing. Accommodated our schedule well, Explained what they were modifying on our outdoor fire pit and completed it in a timely manner. Will definitely reach out to them again if the need arises!
Patrick Feeney
The install from beginning to end was flawless! They removed our old wood burning stove and left the place spotless! We love our new gas stove, thank you!!!
tom j
We are very happy with our fireplace insert purchase.
It was a difficult installation and Burlington helped us through our issues.
Thanks to Mike, Ricky, and Chad to make sure that our insert works better than expected!
Adria Zuccaro
I have two gas fireplaces from Burlington. I could not be more pleased with the products and service Burlington provides! I highly recommend this local company!!
Jodi Kelleher
Very professional and very detailed in explaining how to use their products.
Gail DeLuca
Sean and Bob were great! We would use them again!
Laura Tully
We had a great experience with Burlington fireplace and their entire team. Mike and Chad completed our install; they were timely, communicated well, respectful of our home and space while working, and did a great job explaining everything. We are very pleased and have been enjoying our fireplace daily. We wish we had done this sooner.
Becky Zendejas
Great experience with Burlington Fireplace from start through installation. Mason, Dylan and Chad were the install team. They arrived right at the start of the arrival window. Covered everything with tarps and left my house as clean as, if not cleaner, than when they arrived. They thoroughly explained the features of my new gas insert and hauled away all the old parts. Great company to work with.
Peter Slesar
From the sales rep at home to the showroom experience to the installation by Mason and Dylan we give a ten star rating.
Mason and Dylan were courteous, professional and efficient. They left our home in impeccable condition. Thank you Burlington Fireplace! Highly recommend!
Linda Brewster
We had our fireplace replaced with a high efficiency fireplace and cannot say enough about how beautiful it is. Tim, Todd and Evan were knowledgeable, professional and did a fantastic job. They were all respectful of our furnishings, covering the floors and furniture as they worked. They cleaned everything up and even mopped the floor. Everything outside was also cleaned up. If I wasn’t looking at my beautiful fireplace, I would never have known they were here. If you want quality work done, I would recommend these 3 guys and Burlington Fireplace, you won’t be disappointed. Thanks Tim,Todd, and Evan
Julie Freres
We decided to convert from a natural fireplace to a gas fireplace.Tim and Evan from the Burlington Fireplace Store installed a log set for us.They were friendly, informative and professional .We are very pleased with the end result and would not hesitate to recommend them to others.
Rachel Schroeder
They got us on the schedule very quickly and Lucas was very professional when he came to service our fireplace. He has us up and running again!
Sandy Leicht
Very knowledgeable and friendly. Explained everything to us in great detail and provided options. Really appreciate their tenacity in tyring to repair a gas fireplace that was installed poorly by the home builder. While we may still have to purchase a new gas fireplace, they provided us with a temporary solution for now, so we can continue to enjoy our fireplace in the cooler months, which may lead to a more permanent fix if it works!
Thank you for all your efforts.
mswz76
Lucas was informative and efficient while servicing our fireplace. The company was also much more competitive than another company we received a bid from. They are now our “go-to” fireplace company!!
stacey isaacson
Thank you Tim and Todd for an excellent installation! Friendly, thorough and clarified all our questions! Left things spotless!!
Bryan Murdoch
Lucas cleaned both of our fireplaces, one gas and one wood burning. Upon arrival he removed his shoes and laid a large cloth in front of each fireplace as he cleaned them to collect any dirt, ect. Very thorough even cleaning the window glass until spotless. Super nice and answered all our questions. Overall did a great job.
