Burlington Fireplace Reviews
Dennis Nowak
Putting a gas fireplace in has been on our bucket list for almost 10 years. Our experience with Burlington from start to finish was well worth it. I would definitely work with them again, or recommend them to anyone looking!
Kolette DeBartelo
We are enjoying our new fireplace. Brent and Ben were exceptional taking the time to explain and go over everything with us. Great communication and customer service. We look forward to many years of warmth !!! Thanks again for a great experience Kolette and Brent from Trevor Wisconsin.
Debbie Kavanaugh
The service at Burlington Fireplace is absolutely outstanding!!! I have never experienced a service provider as helpful, concerned and outstanding is this company. Justin went above and beyond to make sure that my fireplace was fixed by Christmas. He tracked down a needed part that they normally do not keep in stock. He had another driver drop it off at my home. There was a problem with the part and he came back first then the next morning to install it. Thank you Justin
Craig Colopy
We were very happy with Justin who took care of our gas fireplace. He did an excellent job and was very helpful in providing us information to take care of our fireplace during use
Ashley Myer
Luke and Mason did a great job! They even let us know that one of our pipes was leaking gas and saved us from a potentially dangerous situation. I would highly recommend Burlington Fireplace!
Dale & Jane Plautz
Luke and Mason did a wonderful job installing our gas fireplace insert.
Michael Kannenberg
Justin was on time. Yeah!!!! Thank you he was very very thorough and helped with remote and wall switch .. thanks!!!
Allison Mizener
I purchased an older condo in Lake Geneva WI last year. The fireplace was in need of an inspection. Justin W. from Burlington Fireplace was here today and went above and beyond to repair a part and show me where everything is on my fireplace. And also how to operate the remote feature. He was very professional and pleasant. I highly recommend this company!
Pat Rogan
Mike was awesome. On time and explained the issue that initiated the service call.
M Chriske
Justin was so nice and my fireplace works again!
Kristie Montgomery
Tim & Adrian were absolutely awesome & friendly!! Tim was so knowledgeable & patient in training Adrian!
Adrian did a awesome job at listening & asking questions. Adrian will make a great team member! What a great team they are!! Thank you for the awesome job you two did!! Kristie
Greg Schwarzkopf
Tim and Adrian are great guys to work with. Always asked for feedback during the installation process and were friendly and helpful when it came to answering our questions. Masterful and creative masonry work. We are very happy with the end results.
Caryl Splaine
Gas fireplace installed today!! So far so good! Love it! Your installers Paul and Sean were wonderful. Very efficient, knowledgeable and respectful! Pleasant to work with.
Jean DeStefanis
Justin came today to fix a fan in our fireplace! We decided to disconnect it for now and we was going to look at price of new one for us! Not pushy about new products, listened to us and offered us a few nice suggestions if we’d like to update our insert! Cleaned up the logs and set that back up and they look so much better!!!
Very respectful of our property and home!
Highly recommend!!!
Amy Adams
Justin did a great job cleaning our gas fireplaces and provided useful maintenance information.
Blake kreuser
Chris and Bob did a fantastic job with the installation of our wood stove.
Ashley Barrios
If I could give ZERO stars I would. I am not one to share reviews, but felt this one was warranted. On 11/28/22 we had Burlington Fireplace come out to service our fireplace. The technician who came out was very pleasant and what I thought was honest. He told me that our fireplace was deemed unusable, and that it would need to be fixed. I asked him how much it would cost to fix it, and he said that the manager would have to get back to me. Which I totally understand. We are now a week and half later, and have heard nothing from them on what the cost would be to fix it. No email, no phone call NOTHING. To say I am disappointed is an understatement. I didn't have them sweep/clean the chimney since I was waiting on what the cost would be to fix it. I figured once we got the quote to fix the fireplace we would then just have them do the cleaning as well. The technician said that we would have to be charged a trip charge which I totally understand, but he assured me that the manager would be in contact to let me know what the cost would be to fix the fireplace. When he told me the cost of the trip charge I was shocked. The charge was in my opinion an outrageous amount considering we are a neighboring town to Burlington. Since I still haven't heard from them, I feel like they got just what they wanted which is their MONEY for a trip charge to do absolutely NOTHING. All in a days pay I guess. I would not recommend them to anyone. I am highly disappointed that I still haven't heard anything. I will not be using them in the future, and I definitely will not be recommending them to anyone.
Lori Barkley
They did an awesome job! From setting up the appointment to tger actual service call they were extremely professional and helpful! Thank you!
Kathleen Walker
Tim, Todd and Adrian replaced existing fireplace. Able to change plans quickly when problems identified after removing old fireplace, and were able to complete project in a timely manner. Kept us updated on progress. Courteous, professional, answered numerous questions. Cleaned up daily. Completed project with beautiful masonry work. Highly recommend.
RichDM
Had our fireplace serviced today by Justin. Received a call, email and text prior to visit. Excellent workmanship and interaction. I appreciate that he was respectful of our home. He reviewed the new starter, highlighted safety and cleaned up. This is clearly a quality, customer-centric organization. Thank you.
