Burlington Fireplace Reviews
Christine Devine
Lucas provided a good analysis of our fireplace and quick service! We are up and running for the holidays. Thank you Burlington fireplace!
Marybeth Ellerbrock
Great experience. Thank you Justin for taking time to explain everything.
Anu Höysniemi
Great and professional Service! Lucas was very professional. Highly recommended!
Diane Sobotta
Excellent communication from company and service technician was very professional and friendly.
Jeffrey Philippi
Our technician, Justin, was great. He was very knowledgeable, courteous and timely. He let us know what our options were and fixed the issue we were having. Would definitely recommend him!!!
Michael Mack
Lead time to get the fireplace was 2 months. So if you're thinking about getting a new install you should act now. They're probably booking into April. From sales to install the experience was great. They measured twice and the install was smooth. Happy with the product amd service.
Geninne Y
Justin knew exactly what he was doing. He fixed my fireplace quickly and professionally. No mess. Great job Justin.
Jennifer McKenna
Dan did a great job cleaning up our fireplace and making it shine like new!!! Many thanks!!! We highly recommend Burlington Fireplace!
Lorraine Borgia
Tim and Todd arrived promptly at the appointed time, were very professional and knowledgeable. They walked us through the process and answered all of our questions. The whole process of getting a new gas insert took under 4 hours and when they left, the only evidence of their being in our home was the new insert. We were very pleased with their service and would highly recommend Burlington to whomever is in need of a new fireplace. Thanks
MIke and Sabine Bottum
Paul and Bob were very clean and efficient. They were respectful of our home, explained the installation before they began and thoroughly explained the workings of the stove once they were done. We are very happy with the job.
Susan Haeflinger
Great work and very professional.
Michael Dian
Paul and Sean did a great job. They were very polite and informative as well as patient and efficient. When you buy an insert, you wonder if it will look like the brochure or the display. I am happy to say that it turned out even better.
Thank you!
Jeff Harris
Found out after using the fireplace..for 10 yrs..it was put in improperly! Needed way more clearance...now we need to get another installed the right way! Very unprofessional of them for bad instillation..coming from a big business...we could of had the house burn ..and wood have never known why!...thanx for nothing burlington!
Dave Bunge
From Scheduling to the work itself, Burlington was a pleasure to work with. Seems that they did a thorough job, explained a couple things, and were tidy.
Bob Collins
Justin did a great job.
Mike Roalkvam
Lucas came to our home and carefully explained our situation and what are options are near term and long term. Friendly, polite, and knowledgeable.
Steve Eatherton
Service man, Justin, showed up on schedule and immediately went to work. Worked through several diagnostics, discovered the issue, made the fixes and was out the door in an hour. He was courteous and professional and cleaned up the area before he left. We are very pleased and impressed. Thanks
Laura Lou
We are extremely happy with our fireplace renovation. We had a fire behind the wall of our wood burning fireplace so our old fireplace and stone had to be removed, the wall reframed, new gas fireplace installed and new stone and masonry work done. Mason, Ricky, and Dylan were meticulous, experienced, and professional. Zach was great in answering all of our questions and concerns plus explaining options we hadn’t thought of! We couldn’t have had a better experience! We highly recommend!
Ann Evans
We had a fireplace cleaning and inspection. The technician was very polite, friendly, thorough snd efficient. Can highly recommend Burlington Fireplace!
Angelique Hempel
I can not be more happier with the results of the maintenance and service call from Burlington Fireplace!
Justin took the time to answer all my concerns. Very patient and professional. Cleaned the unit, cleaned the glass and explained very well what he all did. He also gave me recommendations on preventative maintenance. Highly recommend! Very happy! Thank you Justin!
