Burlington Fireplace Reviews

5.0
rating out of  1804  reviews
1,769
19
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User profile - Christine Devine.
Christine Devine
Lucas provided a good analysis of our fireplace and quick service! We are up and running for the holidays. Thank you Burlington fireplace!
2 years ago
User profile - Marybeth Ellerbrock.
Marybeth Ellerbrock
Great experience. Thank you Justin for taking time to explain everything.
2 years ago
User profile - Anu Höysniemi.
Anu Höysniemi
Great and professional Service! Lucas was very professional. Highly recommended!
2 years ago
User profile - Diane Sobotta.
Diane Sobotta
Excellent communication from company and service technician was very professional and friendly.
2 years ago
User profile - Jeffrey Philippi.
Jeffrey Philippi
Our technician, Justin, was great. He was very knowledgeable, courteous and timely. He let us know what our options were and fixed the issue we were having. Would definitely recommend him!!!
2 years ago
User profile - Michael Mack.
Michael Mack
Lead time to get the fireplace was 2 months. So if you're thinking about getting a new install you should act now. They're probably booking into April. From sales to install the experience was great. They measured twice and the install was smooth. Happy with the product amd service.
2 years ago
User profile - Geninne Y.
Geninne Y
Justin knew exactly what he was doing. He fixed my fireplace quickly and professionally. No mess. Great job Justin.
2 years ago
User profile - Jennifer McKenna.
Jennifer McKenna
Dan did a great job cleaning up our fireplace and making it shine like new!!! Many thanks!!! We highly recommend Burlington Fireplace!
2 years ago
User profile - Lorraine Borgia.
Lorraine Borgia
Tim and Todd arrived promptly at the appointed time, were very professional and knowledgeable. They walked us through the process and answered all of our questions. The whole process of getting a new gas insert took under 4 hours and when they left, the only evidence of their being in our home was the new insert. We were very pleased with their service and would highly recommend Burlington to whomever is in need of a new fireplace. Thanks
2 years ago
User profile - MIke and Sabine Bottum.
MIke and Sabine Bottum
Paul and Bob were very clean and efficient. They were respectful of our home, explained the installation before they began and thoroughly explained the workings of the stove once they were done. We are very happy with the job.
2 years ago
User profile - Susan Haeflinger.
Susan Haeflinger
Great work and very professional.
2 years ago
User profile - Michael Dian.
Michael Dian
Paul and Sean did a great job. They were very polite and informative as well as patient and efficient. When you buy an insert, you wonder if it will look like the brochure or the display. I am happy to say that it turned out even better. Thank you!
2 years ago
User profile - Jeff Harris.
Jeff Harris
Found out after using the fireplace..for 10 yrs..it was put in improperly! Needed way more clearance...now we need to get another installed the right way! Very unprofessional of them for bad instillation..coming from a big business...we could of had the house burn ..and wood have never known why!...thanx for nothing burlington!
2 years ago
User profile - Dave Bunge.
Dave Bunge
From Scheduling to the work itself, Burlington was a pleasure to work with. Seems that they did a thorough job, explained a couple things, and were tidy.
2 years ago
User profile - Bob Collins.
Bob Collins
Justin did a great job.
2 years ago
User profile - Mike Roalkvam.
Mike Roalkvam
Lucas came to our home and carefully explained our situation and what are options are near term and long term. Friendly, polite, and knowledgeable.
2 years ago
User profile - Steve Eatherton.
Steve Eatherton
Service man, Justin, showed up on schedule and immediately went to work. Worked through several diagnostics, discovered the issue, made the fixes and was out the door in an hour. He was courteous and professional and cleaned up the area before he left. We are very pleased and impressed. Thanks
2 years ago
User profile - Laura Lou.
Laura Lou
We are extremely happy with our fireplace renovation. We had a fire behind the wall of our wood burning fireplace so our old fireplace and stone had to be removed, the wall reframed, new gas fireplace installed and new stone and masonry work done. Mason, Ricky, and Dylan were meticulous, experienced, and professional. Zach was great in answering all of our questions and concerns plus explaining options we hadn’t thought of! We couldn’t have had a better experience! We highly recommend!
2 years ago
User profile - Ann Evans.
Ann Evans
We had a fireplace cleaning and inspection. The technician was very polite, friendly, thorough snd efficient. Can highly recommend Burlington Fireplace!
2 years ago
User profile - Angelique Hempel.
Angelique Hempel
I can not be more happier with the results of the maintenance and service call from Burlington Fireplace! Justin took the time to answer all my concerns. Very patient and professional. Cleaned the unit, cleaned the glass and explained very well what he all did. He also gave me recommendations on preventative maintenance. Highly recommend! Very happy! Thank you Justin!
2 years ago
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