Burlington Fireplace Reviews
Jessica Puffer
Luke was such a big help! We knew we needed some help with our older insert. He pulled everything apart, shared all information and made sure we were both comfortable with the next steps. We are looking forward to completely the work and having Luke back!
Andrew Feldmann
Couldn't be more happy with the outcome of the project. Tim and Adrian did a great job and were extremely professional in their approach. Overall, excellent experience and looks great!
Roberta Thompson
Luke and Mason were professional, knowledgeable, and friendly. Spent alot of time trying to resolve an electrical issue . Very happy with them except they forgot to restart or tell us to restart the gas pilot on our water heater after gas disruption during fireplace installation. We discovered the problem maney hours later.
sccrfrk
Luke and Mason did a great job removing old wood burning fireplace and installing a new gas fireplace. They were prompt, polite and on did a great job covering furniture and cleaning up after the job!
Shelley Elmblad
Burlington Fireplace came highly recommended by many people in my community. Mike quickly diagnosed the issue with my gas fireplace and had the necessary parts to efficiently complete the repair. He also answered all my questions. I am delighted with the service received. Setting up an appointment was easy. It's great to have a functioning fireplace again.
Dan L
I will admit I have had some mixed results from Burlington Fireplace in the past. We just had our service done by Luke from Burlington today. We have been having some issues getting the fireplace working as it should. He replaced some parts, cleaned everything up, got it just like new. It was nice to have a knowledgeable and efficient technician.
Ian B
We had a great experience working with Burlington Fireplace & Solar to have our fireplace cleaned to prepare for the winter season. Mike was on time, friendly, quick, and efficient. Based on the experience, we'll plan to reach out to Burlington Fireplace for our future fireplace needs.
Mini Samuel
Awesome service by Justin!! Would highly recommend them.
James Budish
Tim and Adrian did a very professional job! No mess no fuss
Amy Dufek
We scheduled an inspection and cleaning of our wood burning stove and chimney. Luke was friendly and thorough, took time to answer our questions and address concerns. He fixed something on the chimney cap that wasn’t right (under warranty) and gave us some great tips for the future. He was knowledgeable and willing to do whatever needed. We’ve had a great experience so far with Burlington Fireplace and Solar. They also sold us and installed our wood burning stove and chimney liner last year, willing to answer all of our questions along the way :)
Pam Schmitt
I recently purchased a new home with a gas fireplace. A family member recommended Burlington. Mike came to service my fireplace. He fixed it, cleaned it, and showed me how to use it. Now I feel much safer and can enjoy my beautiful fireplace! Burlington Fireplace was very easy to use and my service was great! I will definitely recommend them!
Tim Anderson
Had Luke come out to perform yearly cleaning of the fireplace. On time and very efficient. Burlington Fireplace continues to be our go to place for fireplace maintenance.
Andrew Steinbrenner
Everything went extremely well with my Burlington Fireplace appointment. Justin W called prior to arriving and showed up promptly. He explained everything he would be doing and again explained while he was performing the service. He answered all my questions. Very happy with the service provided. Will use again!
Mary Rother
My first experience with Burlington Fireplace and I was very impressed and satisfied. Luke was polite, informative and efficient while cleaning my gas fireplace. Thanks for the excellent service.
Doreen Blattner
Mike was extremely professional, courteous and friendly! He got the work done in a reasonable amount of time and answered any questions I had. We will definitely use Burlington Fireplace & Solar again.
Thanks again, Mike!!!
Arleen Geary
Had Luck at my home to service my fireplace. He called & told me when he would be here & did get here within that time . Informed us of what he was doing & why it needed to be cleaned. Also told us it s/b cleaned every 2 years for sure. Very friendly.
Peccarelli Dale
Tim and Chris did an awesome job installing a gas fireplace for us last October. (2021) The stone surround they built was beautiful and they were so very nice to work with. We thought we had posted our comments last year but just realized although we wrote the review we never posted it. So since they did a beautiful fireplace for us, our son and daughter-in- law decided to have them do one for them. So last week we got to see Tim and his new assistant, Adrian, as they installed theirs. I mentioned to Tim we were having a smell from our fireplace still and that Dan H. had come to do a yearly service check on it but
could not find any smell issue. So Tim said we should have it checked out so
we called the office and they sent out Mike to investigate it. Well he looked at all kinds of possible things it could be and narrowed it down and was able to track down a small gas leak. Since he was not able to fix it as some of the stones needed to be removed along with the drywall he needed a fireplace crew to do the work. Great job tracking it down Mike! Within an hour or so Tim and Adrian were at our house ready to fix the issue! Fast service! Tim and Adrian were able to remove just a few of the stones, take off the wire mesh and the drywall there to be able to get to the leak. He was able to fix the issue, put back the drywall and mesh and the stones. Cleaned the whole work area too so you could not tell anything had been done! Great job! Really appreciate the extra effort done by all. Thanks Mike, Tim, Adrian, Dan, and the office staff.
Thanks again,
Dale and Kathy
dawn brennaman
Can't rave enough about Burlington Fireplace! The quality and service provided from beginning (selecting from the numerous options) to end (installation) is topnotch. Installers Luke and Mason were patient, asked us questions along the way about preferences, educated us on the use and care of the unit, and the end result is fabulous. We love our new fireplace! Don't go anywhere else.
Barbara Fitzgerald
John, Chris and Bob all did a great job from ordering our new fireplace to the installation. Chris and Bob were neat and kept things clean and in order while working very hard. We are very pleased with the results.
kelly schoenike
Luke was very knowledgeable took the time to explain what was wrong with the fireplace, timeframe to order parts and plan for installation once received. Very personable and a pleasure to work with. I have used Burlington Fireplace before and each time have been pleased with the work accomplished and the quality of the technicians sent. I have also recommended to friends and they have been pleased as well.
