Burlington Fireplace Reviews
Suzanne Sala
Pleasant and efficient. Cleaned and replaced the blower. Great service!
Tahnee
Mike was very efficient at cleaning and servicing our fireplace. He was able to provide a simple fix for our remote which saved us from buying a new one and showed us proper settings to use. Professional and would use again.
Lorne Forsythe
Recently purchased home, so had Mike out for a cleaning and service check for two units. He did an excellent job and answered all our questions. Couldn't be happier and will definitely be repeat customers moving forward! Thanks Mike!
David Cassada
Luke and Mason arrived when expected. They ensured I understood what they were going to.install and how long it would take. The end result is outstanding! The wood stove is beautiful. The venting they installed looks fantastic and they took great care during the installation. I was given instructions for initial operation and care tips. The whole experience has been above and beyond. They cleaned up so well that when they left, you couldn’t tell they had even been there but for the beautiful wood stove.
Robyn Howler
Mike was very thorough and clean. He explained everything that he had done as well as to how my fireplace unit worked and how to adjust. He was prompt and efficient. Would definitely use again.
Patricia Blatz
Paul & Sean did a great job, on time, quick, neat & a fun duo. I’m enjoying the fireplace.
Ariel Culver
Easy to schedule. Received a 4 hour window but the scheduler gave me a 2 hour window within the 4 hour window that the tech would likely arrive. Quick and easy service once the tech Mike arrived. Even gave a quick tutorial on use of the fireplace. Will definitely use again next year.
Jason Seifert
Dan came and checked out our gas fireplace to make sure everything was in working order on our new house. Was professional and cleaned up everything and made it look new again. Awesome job.
Russell Huck
I don't write too many reviews but felt that my experience with Burlington Fireplace deserved one. Justin. W. arrived here on time after giving me a heads up that he was on the way. He offered to have shoe coverings and used a large cloth to cover my floor with around the fireplace. He was friendly and very informative. He explained everything he was looking for during the inspection. I had scheduled a cleaning and inspection but only needed the inspection. He was very honest and easily could've charged me for a cleaning. From my initial call until now has been a great experience. I'll use them from now on.
Frank Sexton
These guys are good. Highly recommend. Attention to detail with care and cleanliness was impressive.
Frank
Jeff Stewart
Mike was courteous and efficient. He exceeded my expectations!
Cory Ellis
This is second house I’ve had Burlington a Fireplace install a gas fireplace insert into, and both times they did and very nice job in a timely manner. Thank you to Paul and Sean!!
Erik Ekstrom
Called Burlington fireplace to resolve an issue where our gas fireplace would not start. Justin W. Identified the issue as a bad light switch and replaced. Then he cleaned the fireplace to look brand new. Once he was done he left the area clean. Will use Burlington again.
Debra Steinke
We converted a wood burning fireplace with a gas fireplace insert purchased from Burlington Fireplace & Solar. The install was effortless (on our part) as is the yearly maintenance from Justin. Very professional, proficient, and kind hearted.
audra anderson
Our installers Tim, Adrian, and Sean were always kind and professional. They took the time to call every morning to let me know they were on the way and to answer any questions. Their work was amazing and and very efficient. And my fireplace is gorgeous!
Andy S
Had an appointment for a inspection and annual cleaning of our gas fire place. Luke arrived within the adsigned window, provided excellent service, kept our house clean and performed the job within the initial visit time so there were no additional costs.
Joyce Plotz
Paul & Sean did a great job installing 2 gas log sets! they were courteous ,neat & experienced. they finished the job in a timely matter & we're very happy with our new fireplaces! We would highly recommend Burlington Fireplace & their great installation team.
Jessica Puffer
Luke was such a big help! We knew we needed some help with our older insert. He pulled everything apart, shared all information and made sure we were both comfortable with the next steps. We are looking forward to completely the work and having Luke back!
Andrew Feldmann
Couldn't be more happy with the outcome of the project. Tim and Adrian did a great job and were extremely professional in their approach. Overall, excellent experience and looks great!
Roberta Thompson
Luke and Mason were professional, knowledgeable, and friendly. Spent alot of time trying to resolve an electrical issue . Very happy with them except they forgot to restart or tell us to restart the gas pilot on our water heater after gas disruption during fireplace installation. We discovered the problem maney hours later.
