Gabriele Grimaldi
Amazing store
Great customer service , they will go above and beyond to help.
Adam Tadele
Edwin is incredibly patient and knowledgeable, and he genuinely took the time to help me pick the perfect bike. Five stars isn't enough—great job, Edwin!
David Minea
Came in with my dad to buy a trek marlin 5 one of the nicest quality bikes around I 100% recommend getting your next bike from them ,awesome customer service, THANKS TREK
Victor Kleshnev
Really helpful staff
Alejandro Perez (Alex)
Great team, I always get great service from Carlos and Alex. Thanks guys!
Maxamed Xaashi
Good service really
Max Terry
Great experience buying a Trek racing bike. Maddie talked me through the process and made a few adjustments following my test ride which made the riding position more comfortable. She was very knowledgeable in helping me choose pedals, locks, shoes and a helmet. All the accessories I ordered were fitted on the bike for me when I went to collect it. First class customer service.
Sarah Redman
Amazing service from the Spanish speaking guy with short hair (sorry I'm terrible with names!). He took real care to check my bike and give really good advice.
Jim Munson
Great service from the team, who reached out to me to arrange delivery of a small part that I'd ordered and forgotten to pick up. Will be shopping in store next time I'm in the area.
Mikey Lapham
I don’t own a trek bike (yet ) but I have been in a few times when I’ve had an issue with my bike as it’s conveniently on my way home. Every time the service is incredible. Today I came in because one of my rear break pads fell out so I needed a bit of emergency care. The fella that worked there (sadly didn’t get his name, he had long hair and I believe he was Italian) replaced my break pad with such efficiency, and charged me only for the break pads and not for the labour because it was such a quick job. I’ve also had my breaks tightened there free of charge by the same guy (and remember I don’t own a trek bike - so this store owes me nothing).
I will absolutely be buying my next bike from this store.
Thanks for the great service team!
Jacob Przeklasa
Great and reliable service and super friendly staff
Joseph D Vargas
Super helpful and knowledgeable team! They took the time to explain everything and made sure my bike was in top shape. You can tell they really care—highly recommended!
Lucy Perkins
Super helpful team. Recently I was having a nightmare getting all the different components for my shoes. The team helped find and fit the cleats. Thank you so much.
Andrew McClean
Friendly and knowledgeable
MSCC London Centre
Very quick, good and friendly servic
Marc Haydon
Excellent bike, excellent service
Seb
I would recommend this place to anyone that care about their bike! Mertens and the service team are exceptional!! Their kindness, expertise, and dedication to great customer service is impressive! Never experienced this in any other shops! Thank you guys, i will come back many many more times and will surely let anyone know this is the place to take their bike!
Ivan Genchev
Went to the service for someone to check the tyres on my Giant propel (they were untrue). The mechanic was very polite and helpful and immediately inspected the bike and gave me good advice on how to proceed as well as estimated timeframe and cost.
Daniel Millar
Trek has easily the best customer service of any business I have ever visited in London. You will always be dealt with there and then, and no matter the query or concern, the answer is always 'yes'. Please never change!
Nikol Parvanova
Merton and Alex are excellent mechanics and genuinely really nice people, who are there for you no matter the knowledge or level you are at in your cycling journey. They've been incredibly kind to assess and fix my bike, spotting an integral issue with the brakes that could have led to scary circumstances if it wasn't fixed. Big thanks to the whole team for being always welcoming and professional!
