fatema mohammed
Title: Exceptional Customer Service and Expert Guidance at the Bike Shop!
Rating: ⭐⭐ (5/5 stars)
I recently visited the bike shop and had an outstanding experience! Sherman and Daniel, the employees at the shop, went above and beyond to provide exceptional customer service. Their dedication and commitment to ensuring a positive experience truly stood out.
Sherman, in particular, went out of his way to help me in my search for a specific bike, despite the fact that the shop didn't sell it. He took the time to thoroughly research and explore different options by scouring the internet. His extensive knowledge and willingness to go the extra mile were greatly appreciated. Sherman's dedication to finding the perfect bike for me left a lasting impression.
Furthermore, I was pleasantly surprised when Daniel, another member of the shop's staff, not only greeted me with a smile but also offered me a drink. His warm and welcoming demeanor instantly made me feel comfortable and valued as a customer.
The overall experience at the bike shop was exceptional. Sherman and Daniel set a high bar for customer service, demonstrating that going above and beyond for customers is a top priority for them. Their knowledge, attention to detail, and genuine hospitality created an atmosphere that exceeded my expectations.
I highly recommend visiting this bike shop for anyone in search of not only a great selection of bikes but also unparalleled customer service. Sherman and Daniel's dedication to ensuring customer satisfaction is truly commendable. Thank you for providing such a memorable experience Sherman and Daniel..
R Atlas
Amazing service, advice and support. Oh...and bikes!
Andrzej Wysocki
Good Trek cycle store. Accepts cycle to work scheme.
Skender Krasniqi
The staff are super helpful and super friendly!
Ian toogood
HIGHLY RECOMMEND! Amazing services. Friendly, knowledgeable, skilled mechanics. Work wants done expeditiously and to super high standards. Will be a regular.
Mark Lowe
the whole ethos and the environment at the shop is great. i feel like they under charged me for every time. i have nothing but good things to say about trek battersea.
Marwan Albanna
Lovely store and employees
Liza Hallinan
I was looking for a cargo bike yesterday with my 2 kids. The staff could not have been more helpful or knowledgable (as well as being great at keeping the kids happy and occupied). Thank you!
Michael Kell
Really excellent service, especially from German, the store manager. I test rode three e-bikes, which were all fully prepared for me, and was given helpful advice. Great retail experience!
Andrew Clark
Really helpful - such great service (5pm 3 August 2023). Picked up a click and collect order and the staff member also found the right Garmin and light mounts for me so I bought those too, then he really helpfully fitted them to my trek bike and even helped adjust the saddle angle to fit better. Thanks a lot - will definitely cycle back here in future if I need any more bike components or accessories.
Dan Davies
Great service, very helpful staff.
Urim Kuka
Very friendly and let me try 2 bikes before I made a decision to buy one. High quality bikes also with a range of prices
Gary Ward
Recently got a road bike from Trek!
Just really good service and aftercare. Completely different from what I received at Halfords. I would strongly recommend for all ranges of bikes.
Hana Tofighi
Collected my new bike today and could not be happier. The whole process of reservation and collection was incredibly simple and smooth. Edward, the lovely customer services guy, made sure everything was in order before I set off on my long journey home. He is certainly an asset to the company!
Catherine Kavanagh
Brilliant service, knowledgeable staff who cannot do enough for their customers.
Ali Murad
Had a very good experience at Trek Battersea especially thanks to Florrie. Florrie was able to help me pick out the perfect bike and alongside all the other little items to go with it that are easily forgotten about, on top of that extremely helpful and friendly.
I’ve been to a few bike shops around the battersea/Wandsworth area and I’ve definitely had the best experience here. Highly recommended to all
Steven Cox
A shop like this makes me happy to have chosen the Trek brand. The guys helped fix my headset play at the best price imaginable! Will definitely be returning.
Steve Hagon
Excellent customer service. Nothing too much trouble and always happy to help and advise.
Aleata Alstad-Calkins
Best bike shop ever!!! I am so lucky that it's my most local one - the staff are SO friendly, SO helpful and SO knowledgeable!!! They can instantly pick out the issues and solutions on the spot, either keeping your bike for repair (normally for 24hr or less) or giving you excellent recommendations for what you need. I'm especially fond of the fact that they don't judge you for asking novice questions or coming in for minor repairs - or they hide it well if they do :-D
Highly recommend this shop to all!
dario nanni
Great service, well-trained staff members and mechanics, and outstanding quality of bikes and accessories.
Absolutely recommended.
