Embed Reviews

TDL Group

No longer works on electric bikes despite the fact so many use them because of new ‘company policy’. Pathetic

a year ago

G J

I am disappointed to leave this review but felt that I had to. I am in the market to purchase an electric bike and my wife raves about this store...she uses them for her bike maintenance and repairs etc. Anyway, decided that I would go there especially on Saturday 6th April...was in store for about 10 minutes looking at the bikes and not 1 person acknowledged us... so I left. Needless to say I won't go back and will spend my 1000's of pounds somewhere else. A real shame...

a year ago

Gareth Layne

Check TrustPilots reviews of Trek products before buying, You will thank me Absolutely scandalous cheap build quality of expensive bikes that rely on customers to return to maintain their bikes while trying to upsell more expensive components (Shimano) that should have been on the bike from the very start I’ve owned a Domane for the last year and I’ve had to have it more or less completely rebuilt as every component in it failed from the brake pads to the tyres everything Should be ashamed of themselves

2 years ago

bogdan oprea

Long delays, slow staff, unclear what they are doing…. Never returning….

2 years ago

Sam Ker

Unfortunately have to give it one star. This is due to Trek’s policies on price match! I got there to buy a bike and asked the person if they did a price match! He acknowledged and mentioned they could match any physical shop with M25, so Balfs had the bike cheaper, the assistant strangely called one of the Belfs shops, and they confirmed they had the bike in store and ready to be picked the next day. However, Trek’s shopkeeper said NO! The reason was that they didn’t have it ready despite the fact they had it in stock and ready to be picked by tomorrow! Hence Trek lost a customer by doing cheap shots! If you don’t want to sell cheaper, say you don't do price match, but in reality, you don’t! A price match is a price match! Maybe Trek doesn’t understand the concept! Will not purchase my next bike from Trek and will choose a competitor!

3 years ago