jame le
axel helped me find a bike that perfectly suited my body and even complimented me. very fit and charming young man
Frank Fabre
Great guys here.
Ravdeep Singh
Juan was really friendly and took the time to explain everything patiently and helped us find the right pushbikes and even helped us out with the delivery because the bikes wouldn't fit in our car
Pady Ps (Pady)
We had an amazing experience at Trek Pakenham. As we were very new to buying bikes for our teen, we really appreciated how patient and knowledgeable Garry was. He took the time to explain everything clearly, helped us understand the options, and made sure we felt confident in our decision. Once we finalised the bike, he also offered a very fair discount, which was nice. Friendly service, great advice, and a genuinely positive experience highly recommend!
Chris
Garry was super helpful. Measurement to find a bike was spot on. V knowledge guy.
TJ Wright
Staff are friendly and knowledgeable. Pricing of parts and service seems good, although I haven't had much to compare to.
Russ Shepherd
Great service and products. Highly recommended.
callum sheard
Great customer service
Seans Garage
What a bunch of legends. So helpful, so knowledgeable and priced right. Great experience. Thanks heaps.
Will Taylor
I had an amazing experience at Trek Pakenham! The staff were incredibly friendly, knowledgeable, and took the time to answer all my questions. They really know their bikes and made sure I found the perfect fit for my needs. The store has a great range of bikes, gear, and accessories, and the service was second to none. Everything was explained clearly, and I felt well looked after from start to finish. Highly recommend Trek Pakenham to anyone looking for quality bikes and outstanding customer service!
Brenda Belfield
I can highly recommend Wolf if you want good advice and great service. I enquired about a new bike and he spent a lot of time and patience with me explaining my options. Couldn't have asked for better service.
Jon W (Jon W)
Amazing service, just had 2 bikes serviced. Guys were incredible. Know their stuff.
Bron Gleeson
The best bike shop we’ve been to. Nice, caring and patient. Full of knowledge of all things bikes and equipment.
Harshpreet Singh
We received excellent and professional customer service, with Garry providing invaluable assistance in selecting the appropriate product for my children.
Maureen LeGassick
So helpful
Chris Hands
The guys at Trek Pakenham are awesome. I was having trouble reattaching my derailer and the hanger, so after a quick phone call I took it to them and within 5 minutes it was fixed and they didn’t charge me a cent. Couldn’t recommend them more for any MTB problems or parts.
J M
Outstanding service and advice
Pat Ingram
It feels unusual to get something repaired/fixed without feeling ripped off, but these guys are the exception . Well done and wont need to look at any other bike repair shops in the future
Wayne Coleman
Nice work to the team. Sorted out issues. Highly recommend.
Daniel Patten
Absolutely exceptional service! The team is incredibly knowledgeable, professional, and truly dedicated to delivering an outstanding customer experience. They consistently go above and beyond, ensuring that every detail is handled with the utmost care and expertise.
From the moment you engage with them, their commitment to excellence shines through—not only in their high-quality products but in their unwavering dedication to customer satisfaction. They don’t just meet expectations; they exceed them in every possible way, making sure that every purchase or service experience is smooth, stress-free, and absolutely top-tier.
They made a 9-year-old boy’s birthday unforgettable, turning a special occasion into something truly extraordinary. It wasn’t just about the products; it was about the passion and commitment behind the service. They ensured that both the father and son had an incredible experience, proving that they are not just about business—they genuinely care about their customers.
This is a team of professionals who deliver exceptional quality, outstanding products, and a level of service that is second to none. If you’re looking for reliability, expertise, and people who genuinely go well and truly above and beyond, look no further.
⭐ Highly recommended—you won’t find a better team, better service, or better products anywhere else!
