I initially visited the store to check out a Dual Sport 3 I had found online, but the size available didn’t fit me. Rachel was incredibly helpful, she took the time to look up inventory nationwide, found the right size for me, and arranged to have it shipped to the store with just a small deposit. When the bike arrived, Dan assisted me during pickup. He asked me if I would like to test it, and while doing so, we noticed it had some wear and even a dent. He explained the situation honestly and offered multiple solutions, including a discount, ordering another one, or switching to a different model at a reduced price. I could tell he genuinely cared about making things right. In the end, I chose the FX Sport 3, and while it wasn’t my original pick, I’m happy with the bike. More importantly, I felt well taken care of throughout the entire experience. Issues can happen, but what stands out is how your team handled them, with professionalism, honesty, and a real commitment to customer satisfaction. I would definitely recommend the Trek Chapel Hill store to others. The staff is excellent!