I am absolutely over the moon with my experience at Trek Bicycle Shop in Chapel Hill! From start to finish, the team provided a masterclass in customer service. Instead of just selling me a bike, they took the time to truly interview me, figuring out my exact needs and wants. I was able to test-ride multiple models, and we went over every single component in detail—discussing the pros and cons of different frames, drivetrains, and wheelsets. We essentially built my perfect bike from the ground up, part by part. As the pieces arrived, their communication was flawless. The assembly was completed ahead of schedule and with incredible attention to detail. Once the bike was ready, the care didn't stop there—I spent a few hours with the team doing a precise fitting. We did multiple test rides, tweaked adjustments, and repeated the process until the fit was absolutely flawless. Their customer service is genuinely second to none. The entire staff is incredibly pleasant, but a special shoutout goes to Dan, Rachel, Callie, Chris, and Henry for going above and beyond. I cannot recommend Trek Chapel Hill highly enough! If you are looking for a truly customized, premium bike-buying experience, look no further than Trek Bicycle Shop in Chapel Hill.