5.0 rating out of 383 reviews
Gina Khan
Best customer service
Team is very knowledgeable & VERY kind.
Stephen Lonegan
A fantastic bike repair shop. I know they sell a lot of cool bikes, too, but they came through on a carbon MTB wheel service when I needed them. Matched a bladed spoke and turned it around same day (another local shop quoted a week or more). Super friendly. 5 stars!!
Natalie Larry
Excellent service. From the time you enter the shop you're greeted. Customers feel seen and welcomed. Rachel and the team ( didn't get names of the other guys) know what customer service means and they excel at it I showed up with my ebike that needed some adjustments and they squeezed me in right away. I was in and out in under 30 minutes. The next day my husband needed similar adjustments and again we were in and out in about 10 minutes. Our bikes were new hence the adjustments needed. Trek will be our bike shop hands down. Pricing was also very reasonable. Can't express enough how great this shop is for service.
Bradi Granger
Terrific personal attention and customer care!
Deen Gu
Really happy with the experience here. Test rode a bike but didn’t like it. Instead bought a used trek from the used trek website. Brought that bike in for warranty service and they were really helpful and not salty I didn’t buy from them.
steve yova
The Trek store in Chapel Hill has performed a variety of repair services to our family fleet of bicycles and the work has been great, without exception. Reliable quality!
Brian LoBue
Friendly service. They had the color and size bikes that my kids wanted. Great trade-in program for moving up from kids bikes to adult sized
Eric Montrief
The most helpful and friendly staff I've ever seen at a cycling shop, hands down. I purchased a Trek Domane in October 2025 and Dan had the patience and the knowledge to talk me through options and multiple test rides. I didn't feel like he was just trying to make a sale or upsell me on extras. The first month I had some trouble with chain rub and they tweaked it for no charge. Highly recommend Trek Chapel hill to anybody in the area!
Linda Lang
Great service - we got nice bikes and the staff really took their time making sure we were fit properly and were comfortable.
Kevin Sensbach
I had an incredible experience at the Trek Bicycle Chapel Hill location! Dan, Rachel, and Chris were all fantastic and truly went above and beyond to help me out. They completely exceeded my expectations and made the whole process seamless. If you need any service or gear, I can’t recommend this team enough. They’ve definitely earned a loyal customer!