4.9 rating out of 552 reviews
Derek McCarty
We received exceptional customer service from Heidi. She showed us several options and gave us plenty of time to decide on an model. She then found the preferred size and color at another Trek Store and had it sent over to the one we were at within a couple days. She spent time with my son to review all of the features and how to use all components. The best part was the bike was $80 cheaper than another bike shop that we were originally looking at. The experience couldn't have been better and I will be back for my future needs!
Ryan Hall
Just got done customizing this Trek Verve 3 low step bike to help me get groceries. Heidi helped me pick out the correct size and was a peach to work with. Trek West is a great place to shop. They are not pushy, and will get you out quick if you like. Thanks team!
rogcjr1 Crail
Unbeatable selection and awesome staff!
Kristina Riordan
Helpful staff who listened to what I was looking for and provided recommendations, set me up to test ride, and made sure I was able to take advantage of all applicable discounts when purchasing a new bike.
Jim Pecquex
Excellent, very helpful staff.
C P
Best bike store and staff ever! Know their stuff and seem as excited for you as you are for your new bike purchase. Great scene in the store and wonderful selection of bikes and associated bike needs!
Rebecca Langton
Knowledgeable staff, and great service
pji713
Great service. Fixed my wife’s bike in 7 minutes. Bought chain lube.
Glorine Neitzel
I walked in for service on my reise & Müller electric bike. I had a fender issue. Jake took led me right way. Fixed the issue in less than 15 minutes. My bike was back on my rack in 20 minutes. I was extremely impressed with the speed, quality, and professionalism of the shop. I live north of Milwaukee, I am in Madison visiting my daughter, we are doing a ride on Sunday. So I was really hoping to be to have the issue taken care of. I was never expecting to get service just by walking in with the bike, but that’s exactly what happened. So now I have decided they will service my bike always. Especially, the yearly service. So thank you Trek, I will definitely be back.
Glorine Neitzel
William Leiss
Thanks for the arm warmers.