4.9 rating out of 545 reviews
Jim Pecquex
Excellent, very helpful staff.
C P
Best bike store and staff ever! Know their stuff and seem as excited for you as you are for your new bike purchase. Great scene in the store and wonderful selection of bikes and associated bike needs!
Rebecca Langton
Knowledgeable staff, and great service
pji713
Great service. Fixed my wife’s bike in 7 minutes. Bought chain lube.
Glorine Neitzel
I walked in for service on my reise & Müller electric bike. I had a fender issue. Jake took led me right way. Fixed the issue in less than 15 minutes. My bike was back on my rack in 20 minutes. I was extremely impressed with the speed, quality, and professionalism of the shop. I live north of Milwaukee, I am in Madison visiting my daughter, we are doing a ride on Sunday. So I was really hoping to be to have the issue taken care of. I was never expecting to get service just by walking in with the bike, but that’s exactly what happened. So now I have decided they will service my bike always. Especially, the yearly service. So thank you Trek, I will definitely be back.
Glorine Neitzel
William Leiss
Thanks for the arm warmers.
Jeff Boldt
I just bought a Speed Concept bike from Trek Bicycle Madison West, love the bike, and am loving the experience working with their team. Jake Jones helped me trick it out to be a triathlon weapon, which it is. Two days ago in my first triathlon with the SC bike I had the fastest bike split in my age group by over 2 minutes at the sprint distance. I decided on Bontrager wheels for training and for my front race wheel because they did very well in independent wind tunnel testing and have hooked rims. Jake also got me a DT 1100 disc wheel rapidly, which also has hooked rims and is beautiful. Mike Wodyn did a great job on my fitting, which is fast and just meets UCI regulations. Mike is now setting up my indoor bike in the identical position. Their whole team is great to work with!
Scott Kohl
Techs were experienced and very knowledgable. They aren't just a bunch of folks who are handy with bike tools. The team handled my supercaliber with ease.
jenna b
Great service. Brought my bike it at about noon and it was done before close. It was brake issue. Sam was great!
S S
Phenomenal customer service. Its a real pleasure to go there. I've shopped at multiple bike shops locally, and the West Madison Trek store is by far the best. Its not even close.