We have worked with Pest Assassins since they opened their business. Their responsiveness is excellent - via phone, text, or email. Their website allows for paperless billing and online payment and a review of what was completed during the service. Not only do we have quarterly pest treatments and mosquito spraying in the summer, we have also had times in the past where we have needed them to come out for something else (e.g., a wasp nest burrowed into our vinyl siding). They have always responded super promptly. I would HIGHLY recommend this company for all your pest-related needs.