I am a new first-time customer. Everything beginning with my initial reach-out to Pet Assassins went super smoothly. They were responsive, professional, and friendly. Brian Sweet explained everything thoroughly, including being very sensitive to the fact that we have a 6-month old puppy. The whole process was transparent — their booking, confirmation, and follow-up electronic communications are excellent. Importantly, NO bugs post visit. We look forward to working with Pest Assassins on a proactive basis/schedule.